1+ months

Federal - ServiceNow Business Analyst

Organization: Accenture Federal Services

Location: USA

We are:

Accenture Federal Services, bringing together commercial innovation with the latest technology to help our government reach their full potential. As a U.S. based subsidiary of Accenture, we bring 360-degree customer views by going beyond just capturing and organizing data. We decode information that helps our clients use new technologies confidently. We provide the intelligent experience that employees and customers expect. Powered by innovation we drive digital transformation to enable new outcomes.

You are:

a clearly defined vision demonstrating your understanding of the clients
desired business needs and end state. Analyze business processes and how those
business processes can impact the end user experience. Conceptualize and
visualize end-user experiences that delight the customer as a key priority. Communicate
the value gained through the improvements in functionality, design, and/or
operations enhanced or developed in ServiceNow. Are curious and self-motivated
and are always looking to dive deep into new ServiceNow capabilities
andmeaningfully apply them. Develop client relationships easily as your people
skills are on point.

The Work:

+ Experience
developing strong relationships with clients and coworkers

+ Strong
oral and written communications skills

+ Defining
User Stories, conducting User Studies, designing and creating Wireframes and
graphic assets

+ Ability
to promote and champion your UI/UX design solutions based on reason, research,
and data

+ Experienced
in the System Development Life Cycle (SDLC) processes including client
requirement analysis and system design

+ Experience
in Agile development environments

+ Working
closely with the development team to ensure design follow through and problem

+ Assists
in quality management reviews and ensures that all business and design
requirements are met

+ Lead
requirements development of customized components

+ Work
with a team to develop and deliver ServiceNow-based solutions for clients

Here's what you need:

+ Minimum 2 years experience in business analysis
or business process analysis related to ServiceNow capability areas; the
ability to apply support business process re-engineering and as well as the
design of ServiceNow capabilities that meets or exceed customer expectations

+ US Citizen only and no Dual

Bonus Points:

Management and Analysis

+ Earning a ServiceNow Systems Admin Certification (Admin or higher)

+ Business process re-engineering (BPR)




+ ITIL v3

Important information

An active security clearance or the ability to obtain one may be required for this role.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


Posted: 2020-03-04 Expires: 2020-05-08

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Federal - ServiceNow Business Analyst


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