1+ months

Federal -ServiceNow Business Analyst

Washington, DC 20020
Organization: Accenture Federal Services

Location: USA



We are:


Accenture Federal Services, a U.S. based subsidiary of Accenture and one of only five Global Strategic Partners with ServiceNow. We help our federal clients tackle their toughest challenges while unleashing their fullest potentialand then some. What makes our approach so unique? Operating from the nations capital, we bring together commercial innovation and leading-edge technologies to deliver an integrated, mobile and interactive experience that far exceeds expectations. How? Our passion meets purpose! Through our diverse culture and inclusive thinking, we embrace our employees' ideas taking them from concept to practical solutions. Not to mention, we sleep well at night knowing our work directly impacts and improves the way the world works. We keep our tech smarts sharp by providing abundant training and certification opportunities. Are you ready to learn and grow in a career, while making a difference?





You are:





A top chef. The cream of the crop at developing the tastiest ServiceNow application dishes around. What fires up your grill? Delivering technical solutions on the ServiceNow platform to help streamline clients customer interaction and customer service. How do you keep reservations booked and clients coming back from more? You plan ahead and give careful oversight while your application is being cooked. You facilitate rollouts of new apps and modules on the menu, as well as configure app UI and Workflow. Your work stays fresh with your customized approach to each application dish. Working on general updates and configuration changes/requests is a piece of cake to you. You know collaboration with your ServiceNow kitchen team is to key to serve up successful solutions for clients.







The work:



Apply knowledge of ServiceNow to design solutions that meet or exceed requirements, support the technical team


Build trusting relationships with project stakeholders


Work closely with the ServiceNow Architect, identify ways to reduce implementation efforts


Ensure all business and design requirements are met


Support quality management


Support test plan development and Organizational Change Management (OCM) efforts








Here's What you need:



+ Proficient experience supporting the development of ServiceNow Applications


+ US Citizen





Bonus Points if you have:




+ A ServiceNow System Admin certification


+ Customer Relationship Management experience


+ An understanding of Change Management, Configuration Management, and Release Management as it relates to ITIL


+ An ITIL Foundations Certification


+ Experience implementing systems with Agile/Scrum methodology and/or System Development Life Cycle (SDLC) processes







An active security clearance or the ability to obtain one may be required for this role.





Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.



Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).



Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.



Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.



Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.



Accenture is committed to providing veteran employment opportunities to our service men and women.



Categories

Posted: 2020-08-17 Expires: 2020-10-16

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Federal -ServiceNow Business Analyst

Accenture
Washington, DC 20020

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