15 days old

Financial Services - Customer Insight & Growth - Manager

Charlotte, NC 28230
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture's Customer Insight & Growth Business Service helps the Chief Marketing Officers and Heads of Retail, Distribution, and Digital at Financial Services organizations to enhance customer engagement, grow revenues, cut cost-to serve, and stay ahead of the market. Our unique blend of innovative digital thinking, financial services expertise and market-leading technology is coupled with a comprehensive breadth of skills, a global footprint, and a network of nearly 50,000 financial services professionals with wide-ranging experience in developing, delivering and leading strategies and solutions. These capabilities and assets enable us to generate growth and create new business models that drive high performance across our clients organizations.

Accenture Consulting: Your Unique Place in our Global Collective
Being part of Accenture Consulting means becoming an expert at making the New happen Now. To us, the New is all about the wise pivot that turns constant disruption to continuous reinvention. We are an innovation led-company that works at the heart of our clients organizations so that no matter how complex the business challenge, we face the future with confidence.

If you love solving challenges and not just studying them, then Accenture Consulting is the right place for you. Join us to develop your ideas into provocative points of view and transformative insights that help shape industries. Youll work with an amazing and diverse mix of world-class experts with access to one of the most robust portfolios of capabilities and ecosystem relationships in the industry. Together, youll do so much more than consult.

Coming here means future-proofing your career and going as far as your ambition takes you. Becoming a tech-savvy, well-rounded, multi-disciplined and market-relevant advisor doesnt happen by chance. We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you. Ultimately, we believe we is greater than me and that diverse perspectives lead to the best solutions. Joining Accenture Consulting means you will learn, innovate and lead, and together we will improve the way the world works and lives.
In this role, you will be part of Accenture Customer Insight & Growth Services in North America and expected to work seamlessly within Accenture and with our clients to shape and implement a Customer Experience solution that addresses our clients business needs.

A professional at this position level within Accenture has the following responsibilities:
Providing solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in depth knowledge of organizational objectives and demonstrates to work creatively and analytically (strong diagnostic skills).
Possesses strong credibility at a client and/or within Accenture, which involves negotiating or influencing on significant matters
Comfortable with fast paced projects and high-pressure settings
Has the flexibility to be capable of working independently at a client or within Accenture.
Ability to enter new client environments and produce results through the use of practical skills that are easily transported between different industries.



Basic Qualifications
Expertise in Banking, Wealth Management, FinTech or other industries with innovative sales and distribution models that could be applied to Financial Services
Minimum of 3 years of prior experience defining, planning or leading transformational initiatives in a consulting or professional services firm(s) or as part of corporate strategy or transformational initiatives.
Minimum of 3 years of functional experience with Branch Network / Retail Stores, Contact Center, Mobile & Online Banking user applications such as CRM, policy/account, knowledge management, lead management.
Minimum 3 years of experience in customer experience, traditional and digital marketing, sales, or service.
Bachelors Degree (Business, MIS or related), MBA preferred.
Ability to travel 80% to 100%.
Proficient in Microsoft Office tools (PowerPoint, Excel, Word)
Preferred Skills:
Distribution model design, and strategic roadmap formation.
Distribution strategy and operating model design and roadmap formation.
Traditional and digital marketing and customer analytics (next best action).
Omni-channel distribution models and digital sales / ecommerce
Marketing operating model.
Branch model / format design / network planning
Direct distribution models (digital and contact center) strategy and transformation
Front office IT architecture.
Digital bank business models.
Marketing automation & analytics.
Interactive marketing, analytics and Big Data.
CRM / SFDC functional / program skills
Professional Skill Requirements
Demonstrated ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment.
Excellent communication (written and oral) and interpersonal skills.
Excellent leadership and management skills
Excellent project management skills
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 Visa (OPT), TN visa or any other non-immigrant status

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


Posted: 2019-11-22 Expires: 2019-12-22

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Financial Services - Customer Insight & Growth - Manager

Accenture
Charlotte, NC 28230

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