2 days old

Financial Services - Customer Insight & Growth - Senior Manager - MW

Columbus, OH 43201

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture's Customer Insight & Growth Business Service helps the Chief Marketing Officers and Heads of Retail, Distribution, and Digital at Financial Services organizations to enhance customer engagement, grow revenues, cut cost-to serve, and stay ahead of the market. Our unique blend of innovative digital thinking, financial services expertise and market-leading technology is coupled with a comprehensive breadth of skills, a global footprint, and a network of nearly 50,000 financial services professionals with wide-ranging experience in developing, delivering and managing strategies and solutions. These capabilities and assets enable us to generate growth and create new business models that drive high performance across our clients organizations.

Accenture Consulting: Your Unique Place in our Global Collective
Being part of Accenture Consulting means becoming an expert at making the New happen Now. To us, the New is all about the wise pivot that turns constant disruption to continuous reinvention. If you want to be a leader in a thriving digital transformation powerhouse that is in a constant state of reinvention, then look no further. We work at the heart of our clients organizations so that no matter how complex the situation, no matter how tough the issue, they can face the future today with confidence.

If you love solving challenges and not just studying them, then Accenture Consulting is the right place for you. As a leader, youll join us in creating the future of consulting at the intersection of business and technology. Youll get to work with an amazing mix of world class experts with access to the most robust portfolio of capabilities and ecosystem relationships in the industry, all while having unrestricted client access. Together, youll do so much more than consult.

Coming here means future-proofing your career as a leader. Becoming tech savvy, well-rounded, and market-relevant leaders with an ownership and founder mindset doesnt happen by chance. We invest in training and development in a big way, so you can build your future along with ours, creating an impactful career unique to you. Ultimately, we believe that we is greater than me and possess an unwavering commitment to inclusion and diversity. Joining Accenture Consulting means you will learn, innovate and lead, and together we will improve the way the world works and lives.
In this role, you will be part of our senior leadership team driving growth for Accenture Customer Insight & Growth Services in North America and expected to work seamlessly within Accenture and with our clients to shape and implement a Customer Experience solution that addresses our clients business needs

A professional at this position level within Accenture has the following responsibilities:
Drives growth in new and existing clients by providing solutions to complex business problems for area(s) of responsibility where analysis of situations requires an in depth knowledge of organizational objectives and demonstrates to work creatively and analytically (strong diagnostic skills).
Involved in setting strategic direction, expectations with clients and supervisors to establish near term goals for area of responsibility
Possesses strong executive presence and credibility at a client and/or within Accenture, which involves negotiating or influencing on significant matters
Has latitude in decision-making and determining objectives and approaches to critical assignments and is comfortable with fast paced projects and high-pressure settings
Strong analytics and ability to craft value propositions and business cases
Has the flexibility to be capable of working independently as well as managing large teams and/or work efforts at a client or within Accenture.
Ability to enter new client environments and produce results through the use of practical skills that are easily transported between different industries



Basic Qualifications:
Expertise in Banking, Wealth Management, FinTech or other industries with innovative sales and distribution models that could be applied to Financial Services
Minimum of 7 years of prior experience defining, planning or leading transformational initiatives in a consulting or professional services firm(s) or as part of corporate strategy or transformational initiatives
Minimum of 7 years of functional experience with Branch Network, Contact Center, Mobile & Online Banking user applications such as CRM, policy/account, knowledge management, lead management
Minimum 7 years of experience in customer experience, traditional and digital marketing, sales, or service
Bachelors Degree (Business, MIS or related), MBA preferred
Ability to travel 80% to 100%
Proficient in Microsoft Office tools (PowerPoint, Excel, Word)

Preferred Skills:

Distribution model design, and strategic roadmap formation
Distribution strategy and operating model design and roadmap formation
Lead and referral management
Traditional and digital marketing and customer analytics (next best action)
Omni-channel distribution models and digital sales / ecommerce
Marketing operating model
Branch model / format design / network planning
Direct distribution models (digital and contact center) strategy and transformation
Front office IT architecture
Digital bank business models
Marketing automation & analytics
Interactive marketing, analytics and Big Data
CRM / SFDC functional / program skills
Sales origination and professional services selling

Professional Skill Requirements
Proven ability to build, manage and foster a team-oriented environment
Proven ability to work creatively and analytically in a problem-solving environment
Desire to work in an information systems environment
Excellent communication (written and oral) and interpersonal skills
Excellent leadership and management skills
Proven ability to manage large transformation programs management
Excellent project management skills

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 Visa (OPT), TN visa or any other non-immigrant status

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


Categories

Posted: 2019-12-04 Expires: 2020-01-03

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Financial Services - Customer Insight & Growth - Senior Manager - MW

Accenture
Columbus, OH 43201

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast