1+ months

Hospitality Ambassador Welcome Experience Concierge

Washington, DC 20020

Organization: Corporate Functions/ Corporate Services & Sustainability

Location: Washington, DC

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 721,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

People in the Corporate Function contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accentures workplace as a robust business function leveraging Accentures business and technology strategies.

Job Description

The Washington D.C. office is located in the Nations Capitol. It is an office where Accenture Leadership and all levels of staff co-create, collaborate and learn with our Accenture teams and clients. We are seeking a strategic problem-solver with excellent customer service, attention to detail and amazing engaging hospitality skills. This role is a highly visible, hospitality and customer-oriented individual who excels at working with upper levels of leadership. Will work in tandem with Executive Support and Office Services to meet the ever-evolving needs of Accentures Global Management and their teams. This role will provide office welcome ambassador services and white-glove customer support (client welcome experience and concierge services). Will need to attend to tasks both small and large. They should approach all tasks with speed and precision. They should be organized, able to multitask, have an eye for detail, and can creatively problem solve on own.

The Hospitality Ambassador Welcome Experience Concierge will serve as a member of our office operations, welcome and concierge services team that will provide top-tier customer support, efficient service and develop organized processes for the day-to-day operations. This role is responsible for a wide range of services that include hospitality, executing office meetings and events, internal and external customer support and general administrative care.

The HAWEC oversees the daily maintenance and preparation of meeting and workspaces, relationships with vendors, reservation tool and assisting clients with guest badges.

Additional duties may include time/expense reporting and reconciliation, invoice duties and projects in MS Office.

Tasks to include, but not limited to:

+ Daily walkthroughs of suite spaces to ensure Accenture standards of cleanliness and maintenance are met.

+ Work closely with reception, facilities, local technology, and other workplace departments to ensure quality service leading up to, on event day, and following.

+ Be a true face of the firm, an ambassador creating an unparalleled experience for every guest that walks through the door.

+ Develop and maintain relationships with executives clients, other top executives within the company, and their EAs.

+ May assist with day-of travel needs for executives, inclusive of car services, trains, and flight changes.

+ Provide general information regarding restaurants, public transportation, amenities, etc. and arrange bookings and reservations.

+ Stock supplies and maintains inventory daily throughout suite areas.

+ Execute and manage ad hoc requests from Executives.

+ Comfortable assisting with any workplace position and showcasing a willingness to help wherever needed

+ Responsible for making sure all guest preferences are met, while delighting and exceeding guest expectations

+ Meet, greet and escort all VIP guests and ensure the guest was delighted and satisfied, arriving, during the stay and during a fond farewell

+ Solicit feedback from guests at the conclusion of their office visit to identify areas of improvement.

+ Collect and maintain visitors' needs and preferences to enhance future experience.

+ Greet/direct employees and visitors, assist with check-in, answer general inquiries, assist in resolving issues/concerns or direct them to the appropriate resource

+ Coordinate and execute all on-site meetings and events including catering, vendor management, customer coordination and setup.

+ Manage on-site meetings and workspace reservations, including optimizing and prioritizing space requests.

+ Support a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, on-site meeting and event coordination, space utilization management or other location services.

+ May stock and maintain appearance of general use areas (e.g., copy rooms, coffee/vending areas, etc.).

+ May set up, maintain and/or provide support for workspace/meeting rooms including audio/visual equipment.

+ May contribute to the preparation of daily, weekly and monthly reports.

+ May perform administrative duties according to location guidelines including assisting local EAs to perform on-site duties as requested.

+ May carry out instructions for security, fire, health and safety and maintain records.

The hours are 8 AM to 5 PM but flexibility is required for this role, based on early morning or evening events.

+ Onsite CF Roles - This role will require you to work in the office

Basic Qualifications:

+ Minimum of 3 years hospitality or customer service experience in hotel or front office and concierge division, conference services & event management or corporate functions setting

Preferred Qualifications:

+ College Degree Preferred

+ Experience independently completing a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, floor operations support, space utilization management or other location services.

+ Intermediate to advanced knowledge of MS Outlook

+ Intermediate to advanced knowledge of MS Office (Word/Excel/PowerPoint)

Professional Skills:

+ Highly visible, customer-oriented individual who excels at working with upper levels of leadership.

+ High level of professionalism with a good executive presence-demonstrating pose and calm demeanor

+ High level of energy and passion for hospitality, creating engaging dynamic guest experiences

+ Ability to manage relationships with internal leadership

+ Excellent customer service skills

+ Willingness and aptitude to learn new skills

+ Great communication skills (written and oral)

+ Great organizational, multi-tasking, and time-management skills

+ Responsive, flexible, adaptable

+ Great interpersonal skills

+ Comfortable with technology

+ Critical thinking and problem-solving skills

+ Proactive, self-starter

+ Forward thinking

+ Seeks out challenges and opportunities to grow

+ Ability to communicate and work with all levels of customers

+ Ability to lift and move items, up to 40 lbs.

+ Demonstrated leadership in professional setting; either military or civilian

+ Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Albany County, NY, California, Colorado, New York City or Washington as set forth below.

Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)

Role Location: Range of Starting Pay for role

California: $22.26 to $49.33

Colorado: $22.26 to $42.64

New York - Albany: $20.63 to $39.47

New York City: $25.77 to $49.33

Washington: $23.70 to $45.38

What We Believe

We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.

Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/\_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf) .

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.


Posted: 2022-12-23 Expires: 2023-04-23

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Hospitality Ambassador Welcome Experience Concierge

Washington, DC 20020

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast