1+ months

In-Store Technical Support Agent

San Jose, CA 95115


Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Location: San Jose,CA

Day-to-day responsibilities may include, but are not limited to:

Job Description:

Help the Payments Partner Operations team in scaling technical integration support for our clients In-Store services and products. Act as an escalation point for non-tech support agents in debugging developer integration issues.

Role & Responsibilities:

Technical Support Agent will act as the functional and technical lead for the workflows with the following job functions:
Functional and technical lead for all In-Store sub-workflows providing assistance to team in resolving cases
Lead support for all In-Store cases
Monitor In-Store queues and assign cases to appropriate individuals (including self) ensuring timely delivery and meeting the targets
Main point of contact of POMs and PTMs for all In-Store related support including cases, issues and risks, team capacity etc
Conducts and execute quality reviews
Generates, analyzes and investigates weekly metrics ensuring that all cases are within targets
Provides weekly status report to Operations Manager and leads the weekly/bi-weekly business review with stakeholders discussing metrics, team capacity, utilization.








Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Location: San Jose,CA

Day-to-day responsibilities may include, but are not limited to:

Job Description:

Help the Payments Partner Operations team in scaling technical integration support for our clients In-Store services and products. Act as an escalation point for non-tech support agents in debugging developer integration issues.

Role & Responsibilities:

Technical Support Agent will act as the functional and technical lead for the workflows with the following job functions:
Functional and technical lead for all In-Store sub-workflows providing assistance to team in resolving cases
Lead support for all In-Store cases
Monitor In-Store queues and assign cases to appropriate individuals (including self) ensuring timely delivery and meeting the targets
Main point of contact of POMs and PTMs for all In-Store related support including cases, issues and risks, team capacity etc
Conducts and execute quality reviews
Generates, analyzes and investigates weekly metrics ensuring that all cases are within targets
Provides weekly status report to Operations Manager and leads the weekly/bi-weekly business review with stakeholders discussing metrics, team capacity, utilization.






Core Java proficient with at least 3 years experience in coding, support and testing
At least 1 year working experience in Python, PHP, Android SDK and API integration
Experience in using different tools such as Android SDK, Critique, Cider
At least 1 year team lead experience
Strong written and verbal communication skills
Knowledge in Google Pay, Google Suite are plus


Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.





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Posted: 2020-01-22 Expires: 2020-03-11

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In-Store Technical Support Agent

Accenture
San Jose, CA 95115

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