13 days old

Incident Release Specialist

Dallas, TX 75219


We Are:





Accenture Marketing Operations is the global managed
services arm of Accenture Interactive. We activate and optimize hyper-relevant,
data-driven, brand experiences to deliver breakthrough marketing-led growth,
cost effectively, across all digital consumer touchpoints and channels.





Advance your career
in a fast-accelerating digital marketing agency on track to transform the
industry and dominate the market. Disrupt, innovate, and change the way
frictionless marketing strategy is delivered to clients at scale. Deploy new technologies
and data-driven insights. Transform the performance of leading brands. Grow
alongside our global talent network. Join Accenture Interactive Operations.





Accenture people
build careers in four different areas of our business: Consulting, Technology,
Outsourcing and internal Corporate Functions. Each area offers a unique
career experience and a compelling mix of work and training opportunities, work
environment and structure for career progression.


Business Process Services professionals work on projects across a range
of business processes, business applications and information technology. They
may provide technology services, such as application management, infrastructure
management and systems integration, or they may deliver business process
outsourcing services, including finance and accounting, procurement and human
resources. Depending on the role, Operations professionals may be based at a
clients office or in one of Accentures 50 delivery centers around the world.





You Are:





The Incident Release Specialist is an individual
contributor responsible for managing customer facing production website defects
through to resolution from the perspective of the business. The Incident
Release Specialist is responsible for taking ownership of these initiatives and
driving them to resolution. You will have strong interpersonal skills with the ability to build and
maintain relationships with key internal and external partners. You will also
have the ability to work effectively efficiently in a fast-paced environment
take ownership of this role.





The Work:



+ Resolve content defects on client customer facing websites, Thick and Thin client mobile devices, and customer account
recovery associated with functional or content production website defects


+ Coordinate with IT, Client Services,
Compliance, Creative, Legal, Marketing and other business partners to ensure
acceptable Incident or Trouble Report (TR) closure in terms of timelines and
customer resolution.


+ TRs may be required to be
closed within hours or require new project requests to resolve.


+ The Incident Release Specialist
is responsible for taking ownership of these initiatives and driving them to
resolution.





Here's What You Need:




+ Minimum of 3 years of experience in a production support role of a customer facing website for a large organization


+ Minimum of 3 years of experience managing enhancements to customer facing Internet applications




Bonus Points:




+ Strong oral and written communication skills with the proven ability to develop partnerships and credibility across an organization


+ Proven ability to lead multiple projects with competing deliverables and deadlines in a fast-paced environment


+ Proven ability to resolve conflicts, overcome obstacles and produce results by leading, motivating, and managing supporting teams and presenting convincing views to partners, stakeholders and business leaders


+ Strong documentation and record retention skills for maintaining auditable project artifacts


+ Ability to think strategically, articulate initiatives, set clear expectations and achieve organizational goals


+ Display attention to detail with excellent judgment


+ Experience in a large financial services corporate environment


+ Customer centric, self-driven and independent with a high level of energy


+ Ability to communicate with senior level management








Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.







Equal Employment Opportunity Statement







Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.







All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.







Accenture is committed to providing veteran employment opportunities to our service men and women.







For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement







Requesting An Accommodation







Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.







If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.







Other Employment Statements







Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.







Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.







The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.














Categories

Posted: 2021-01-06 Expires: 2021-02-05

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Incident Release Specialist

Accenture
Dallas, TX 75219

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