13 days old

Incubation Agent

San Francisco, CA 94103

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work ForandDiversityIncs Top 50 Companies for Diversitylists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources, while gaining experience with one of the worlds leading professional services organizations.

The Incubation Agent takes part in experiments to improve various review workflows, policy changes, and new tools, at the direction of the client. They liaise with the client, providing feedback on the experiments. They are skilled at implementing new processes on a regular basis and at reporting their findings back to leadership in a timely manner and ensures proper documentation and reporting of experiments.

+ Primary responsibilities are focused on successfully running experiments on a regular basis in a wide variety of workflows.

+ Run experiments as directed by the client. Provide feedback on these experiments in a professional and timely manner.

+ Work with management and client to identify pain points during experiments and suggest solutions.

+ Identify holes in customer policies and provide feedback accordingly. Cross team collaboration to complete projects with aggressive deadlines.

+ Calibrate with various vendor and client teams on policy knowledge on a weekly basis to ensure consistent quality assurance across the board.

+ Develop and maintain knowledge of customer and customer specific business processes. Develop and maintain an understanding of customer

+ Service Level Agreements and department s key performance requirements. Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job training and classroom training. Share information required for the team to be successful.

+ Demonstrate understanding of the customer s business needs and maintain high customer satisfaction ratings.

+ Seek opportunities to improve knowledge, skills, and performance by reviewing knowledge base content, practicing skills and being receptive to coaching and constructive feedback.

+ May perform follow up on incidents with customer to ensure customer satisfaction. May identify root causes for customer dissatisfaction and recommend solutions to improve overall customer satisfaction.


+ Problem Solving Escalation Management

+ Proficient Adaptability Advanced Teamwork

+ Proficient Research Ability

+ Proficient Attention To Detail Advanced Writing Composition

+ Proficient Multi tasking

+ Proficient Typing Skills Trained 40 WPM

+ Bachelor s Degree

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Equal Employment Opportunity: All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Posted: 2020-01-15 Expires: 2020-02-14

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Incubation Agent

San Francisco, CA 94103

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