18 days old

Innovation Hub Technologist Senior Analyst

Chicago, IL 60684
Join Accenture and help transform top organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career.

Job Description:

This role presents an opportunity to be part of a support team for one of Accenture s newest Innovation Hubs. The Chicago location is seeking a technology professional with expertise in audio and video technology to work in a highly visible, dynamic environment. An ideal candidate would possess strong, professional customer service and communication skills with an aptitude to remain calm and courteous under pressure. The candidate must be resourceful and be able to anticipate needs and solutions. The person should be passionate about customer service and technology. Represent the local technology team as a single point of contact for events, while owning the support processes and procedures to effectively collaborate, inform, solve, and communicate with all resources involved and impacted.

Role Responsibilities:
Explore new technologies and make suggestions for implementation and improvements
Participate in a highly collaborative environment to plan and implement backup solutions for technologies, share knowledge and demonstrate various technologies
Application and adherence to current CIO LTS processes and procedures Liaise with vendors to engage supplemental or back up equipment services as needed
Balance empathy and analytical skill while working toward issue resolution under pressure
Overall professionalism is critical in appearance, demeanor and response
Experience and ability to troubleshoot existing and new technologies in local office including but not limited to Cyviz, Video Conferencing equipment, Surface Hubs, Projectors, Video Cameras, Mobile devices, Workstation PC and Mac, Networking & VLANs
Emerging and experimental technologies
The role will require travel within assigned city to external venues as well as other Special Events domestic and international

Basic Qualifications:
Minimum of 2 year of experience with Workstation hardware and software support
Minimum of 1 year of experience with IT Service & AV with end-to-end planning
Minimum of 1 year of experience with Special Events, Trade Shows & Industry Workshops
Bachelor's degree or equivalent (minimum 12 years) work experience. If Associate Degree, must have minimum 6 years work experience
Travel based on Business need
Preferred Skills:
Project Management Skills
Knowledge of Managed Services SLA Definition and Tracking Customer and Client Satisfaction Management
Digital campaigns Trade shows, regional summit, regional seminar, industry workshops.
AV Technology support (i.e. Surface Hub, Cyviz, Audio/Visual, etc..)

Professional Skill Requirements:

Excellent customer service skills Desire to know about, work in, and provide IT support Excellent communication skills, including the ability to communicate to all levels of client personnel Ability to remain calm and courteous in challenging situations Ability to honor commitments and deadlines on assigned tasks. Ability to prioritize tasks and complete assignments in a timely manner. Ability to foster a teamwork and collaboration environment Excellent problem solving skills (Issue Identification Analysis and Solving)

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.Equal Employment OpportunityAll employment choices shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state or local law. Accenture is committed to providing veteran employment opportunities to our service men and women.
Posted: 2020-01-10 Expires: 2020-02-09

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Innovation Hub Technologist Senior Analyst

Chicago, IL 60684

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