11 days old
2018-07-092018-08-10

Innovation Technologist - San Francisco, CA

San Francisco, CA 94103
Career Track: Client Delivery & Operations
Role: Innovation Technologist
Location: San Francisco, CA

Accentures Services workforce is a dedicated team of people who work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, help desk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

The Services workforce is made up of four groups: Client Operations, Project Based, Delivery Centers and BPO Businesses. Most of our people in Services are based long-term at a client location, an Accenture Delivery Center or, in some cases, an Accenture office. This role is based in an Accenture office, with remote management, ability to work from home some days, and limited travel to regional offices.

Job Description:

This role presents an opportunity to be part of a support team for one of Accenture s newest Innovation Hubs. The San Francisco location is seeking a technology professional with expertise in audio and video technology to work in a highly visible, dynamic environment. An ideal candidate would possess strong, professional customer service and communication skills with an aptitude to remain calm and courteous under pressure. The candidate must be resourceful and be able to anticipate needs and solutions. The person should be passionate about customer service and technology. Represent the local technology team as a single point of contact for events, while owning the support processes and procedures to effectively collaborate, inform, solve, and communicate with all resources involved and impacted.

Role Responsibilities:
Explore new technologies and make suggestions for implementation and improvements
Participate in a highly collaborative environment to plan and implement backup solutions for technologies, share knowledge and demonstrate various technologies
Application and adherence to current CIO LTS processes and procedures Liaise with vendors to engage supplemental or back up equipment services as needed
Balance empathy and analytical skill while working toward issue resolution under pressure
Overall professionalism is critical in appearance, demeanor and response
Experience and ability to troubleshoot existing and new technologies in local office including but not limited to Cyviz, Video Conferencing equipment, Surface Hubs, Projectors, Video Cameras, Mobile devices, Workstation PC and Mac, Networking & VLANs
Emerging and experimental technologies
The role will require travel within assigned city to external venues as well as other Special Events domestic and international
Work hours may fluctuate to support events extend work days, may include weekends.

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Innovation Technologist - San Francisco, CA

Accenture
San Francisco, CA 94103

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Innovation Technologist - San Francisco, CA

Accenture
San Francisco, CA
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