Accenture is a leading global professional services company that helps the worlds leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen servicescreating tangible value at speed and scale. We are a talent and innovation led company with 738,000 people serving clients in more than 120 countries.










Technology is at the core of change today, and we are one of the worlds leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.





These capabilities, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.







The Insurance Operations Associate will:



+ Support team manager by monitoring and adjusting workflow as necessary throughout the day.


+ Respond to all investigation rework rush special handling requests same day with resolution in 24 hours.


+ Know and be able to perform all data entry and data analysis tasks that the team requires.


+ Produce reporting required for the team.


+ Prepare spreadsheets as requested and be able to manipulate and analyze the data in the spreadsheets when required.


+ Ensure the team adheres to all team SLA s on a daily basis.


+ Be completely familiar with team procedures and able to teach team members job functions team SME .


+ Have sufficient business and system knowledge to fully investigate and resolve internal and external customer queries, and to appropriately reach out and involve others when necessary.


+ Maintain positive customer outcomes by fact finding, examining the particulars, and finding the root cause of a specific event or process to satisfactorily resolve an investigation.


+ Provide clear and correct communication to the appropriate parties regarding the results of the investigation with the correct amount of detail and order of events that led to the investigation.


+ Monitor and report on systems outages for the team with superior communication skills suitable for senior audience.


+ Calculate and produce monthly team metrics.


+ Provide quality control.


+ Assist with date entry tasks when volume is high.





This role is on-site Monday-Friday in Amarillo, TX.


This role is not remote.






Basic Qualifications:


Minimum of 2 years of experience in data entry


Preferred Qualifications:


2 years of financial industry experience


2 years of computer experience using Microsoft Word and Excel programs


2 years of customer service experience




Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in Albany County, NY, California, Colorado, New York City or Washington as set forth below.


Information on benefits is here. (https://www.accenture.com/us-en/careers/local/total-rewards)


Role Location Hourly Range


California $19.33 to $38.51


Colorado $19.33 to $33.27


New York - Albany $17.88 to $30.82


New York City $22.36 to $38.51


Washington $20.58 to $35.43




What We Believe



We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.



Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)



Equal Employment Opportunity Statement



Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation.



All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.



Accenture is committed to providing veteran employment opportunities to our service men and women.



For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/\_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf) .



Requesting An Accommodation



Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.



If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/about/contact-us) or speak with your recruiter.



Other Employment Statements



Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.



Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.



Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.



The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.