16 days old

Journey Owner / Product Mgmt, Digital Customer Onboarding

Chicago, IL 60684


We Are:





Accenture Marketing Operations is the global managed
services arm of Accenture Interactive. We activate and optimize hyper-relevant,
data-driven, brand experiences to deliver breakthrough marketing-led growth,
cost effectively, across all digital consumer touchpoints and channels.





Advance your career
in a fast-accelerating digital marketing agency on track to transform the
industry and dominate the market. Disrupt, innovate, and change the way
frictionless marketing strategy is delivered to clients at scale. Deploy new technologies
and data-driven insights. Transform the performance of leading brands. Grow
alongside our global talent network. Join Accenture Interactive Operations.





Accenture people build careers in four different areas of
our business: Consulting, Technology, Outsourcing and internal Corporate
Functions. Each area offers a unique career experience and a compelling
mix of work and training opportunities, work environment and structure for
career progression.


Business Process Services professionals work on projects across a range
of business processes, business applications and information technology. They
may provide technology services, such as application management, infrastructure
management and systems integration, or they may deliver business process
outsourcing services, including finance and accounting, procurement and human
resources. Depending on the role, Operations professionals may be based at a
clients office or in one of Accentures 50 delivery centers around the world.





You Are:





We are seeking a talented, imaginative and energetic professional
who is passionate about providing customers with best in class digital/lending
experiences that simplify the process of completing and submitting an
application, immediately using new credit to purchase retail partners products.
As a Journey Owner, you will support our clients Retail Services Digital
organization and be responsible for helping define and deliver new customer
onboarding strategies, along with enhanced account acquisition credit decision capabilities
and features to consumer and commercial credit card customers. You will serve as a champion and Subject Matter
Expert (SME) for a defined set of credit application journeys as well as
associated business rules, fulfillment processes and policies. You will support
the digital feature design and planning efforts of the Process Owner of the
Customer Onboarding Product team. You will engage with and when necessary
coordinate the efforts of members of other functional areas including
Legal/Compliance, Credit, Fraud, Operations, IT, creative agencies and research
organizations. This individual will
serve as the voice of the customer and ensure that the customers point of view
is embodied in the experiences and capabilities that we provide online.





The Work:








+ Work with peers and the Process Owner of the
Customer Onboarding Product team to define clients digital and lending
capabilities strategy and roadmap


+ Support Process Owner in Defining and Delivering
work for Multiple Concurrent Projects


+ Support Process Owner in Planning and Organizing
Work for Multiple Scrum Teams


+ Creating and Updating Process Maps for
Decisioning Systems


+ Provide expertise in insights-driven
omni-channel strategies that amplify acquisition, customer-centric engagement
and brand advocacy


+ Provide strategic recommendations to optimize
the customer experience


+ Serve as an SME for customer journeys in area of
responsibility


+ Define digital product enhancements by
leveraging supporting data, analytics and insights


+ Enable the product enhancement prioritization
process


+ Support clients Agile business and technology
operating approach and model


+ Collaborate with other SMEs to resolve customer
and business impacting issues


+ Define, manage and own digital product epics,
features and requirements


+ Direct the efforts of creative agencies and
research organizations that support the digital product enhancement process


+ Partner with governance functions to ensure that
digital enhancements are delivered with proper controls, and adhere to
government regulations and clients business practices and policies


+ Assist Senior Journey Owners / Product Owners
with development and delivery of digitally focused capability and performance materials
to clients business development, partner management, marketing and operations
organizations


+ Facilitate clients process of onboarding new
retail partners to its digital platforms and then providing credit card account
application features to retail partners customers








Here's What You Need:



+ Bachelors Degree or equivalent experience in
business administration, marketing, or advertising


+ Minimum of 5 years of product management
experience in financial, retail or technology companies and organizations


+ Minimum of 3 years of Agile product enhancement
and delivery experience







Bonus Points:



+ Customer centric mindset


+ Strong business and leadership skills


+ Experience with retail in-store marketing at
point of sale


+ Understanding of credit decision management and
the ability to articulate how solutions support retail partners and business
needs and objectives


+ Able to adapt to a fast-paced business
environment and collaborate across organizations and management levels


+ Comfortable working in a dynamic and energetic
environment in which digital priorities and efforts are continuously evaluated
and, when appropriate, modified


+ Innovative thinker that challenges the status
quo and develops creative, engaging and intuitive digital solutions for credit
card applicants and customers


+ Strong organization and effort management skills


+ Strong team player with excellent interpersonal
skills


+ Ability to influence, collaborate and clearly
communicate




Applicants for
employment in the US must have work authorization that does not now or in the
future require sponsorship of a visa for employment authorization in the United
States and with Accenture.





Equal Employment
Opportunity Statement





Accenture is an Equal
Opportunity Employer. We believe that no one should be discriminated against
because of their differences, such as age, disability, ethnicity, gender,
gender identity and expression, religion or sexual orientation. Our rich
diversity makes us more innovative, more competitive and more creative, which
helps us better serve our clients and our communities.





All employment decisions
shall be made without regard to age, race, creed, color, religion, sex,
national origin, ancestry, disability status, veteran status, sexual
orientation, gender identity or expression, genetic information, marital
status, citizenship status or any other basis as protected by federal, state,
or local law.





Accenture is committed
to providing veteran employment opportunities to our service men and women.





For details, view a copy
of the Accenture Equal Opportunity and Affirmative Action Policy Statement





Requesting An
Accommodation





Accenture is committed
to providing equal employment opportunities for persons with disabilities or
religious observances, including reasonable accommodation when needed. If you
are hired by Accenture and require accommodation to perform the essential
functions of your role, you will be asked to participate in our reasonable
accommodation process. Accommodations made to facilitate the recruiting process
are not a guarantee of future or continued accommodations once hired.





If you would like to be
considered for employment opportunities with Accenture and have accommodation
needs for a disability or religious observance, please call us toll free at 1
(877) 889-9009, send us an email or speak with your recruiter.





Other Employment
Statements





Candidates who are
currently employed by a client of Accenture or an affiliated Accenture business
may not be eligible for consideration.





Job candidates will not
be obligated to disclose sealed or expunged records of conviction or arrest as
part of the hiring process.





The Company will not
discharge or in any other manner discriminate against employees or applicants
because they have inquired about, discussed, or disclosed their own pay or the
pay of another employee or applicant. Additionally, employees who have access
to the compensation information of other employees or applicants as a part of
their essential job functions cannot disclose the pay of other employees or
applicants to individuals who do not otherwise have access to compensation
information, unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding, hearing, or action,
including an investigation conducted by the employer, or (c) consistent with
the Company's legal duty to furnish information.






Categories

Posted: 2021-01-06 Expires: 2021-02-05

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Journey Owner / Product Mgmt, Digital Customer Onboarding

Accenture
Chicago, IL 60684

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