1+ months

Local Inventory Support

San Jose, CA 95115

Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Location: San Jose,CA

Day-to-day responsibilities may include, but are not limited to:


Operations Specialists for the Local Inventory Ads team help support the growth of one of Googles local shopping products. Local inventory Ads are designed to drive foot traffic to local stores by showcasing products and store information to nearby shoppers searching with Google. Ops Specialists help onboard merchants from initial interest in LIAs until they are fully launched. They also provide technical support for merchants, while tackling process improvement, analysis, and new pilot projects in partnership with Google stakeholders.

Tasks:

Provide advanced troubleshooting for high touch partners.
Communicate daily through email with both internal and external partners to troubleshoot and resolve technical issues that may arise during or after onboarding related to data feeds or LIA serving.
Independently work with partners to onboard them to the product and track progress
Collaborate with cross-functional teams to troubleshoot partner escalations.
Analyze and configure data using spreadsheets tables, dashboards, and internal tools
Weekly Process Improvement Feedback/updates.
Troubleshoot data feed issues.
Manage online data validation and physical data validation.
Cross trained in all areas of the workflow, taking ownership as point of contact for any given workflow.



Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Location: San Jose,CA

Day-to-day responsibilities may include, but are not limited to:


Operations Specialists for the Local Inventory Ads team help support the growth of one of Googles local shopping products. Local inventory Ads are designed to drive foot traffic to local stores by showcasing products and store information to nearby shoppers searching with Google. Ops Specialists help onboard merchants from initial interest in LIAs until they are fully launched. They also provide technical support for merchants, while tackling process improvement, analysis, and new pilot projects in partnership with Google stakeholders.

Tasks:

Provide advanced troubleshooting for high touch partners.
Communicate daily through email with both internal and external partners to troubleshoot and resolve technical issues that may arise during or after onboarding related to data feeds or LIA serving.
Independently work with partners to onboard them to the product and track progress
Collaborate with cross-functional teams to troubleshoot partner escalations.
Analyze and configure data using spreadsheets tables, dashboards, and internal tools
Weekly Process Improvement Feedback/updates.
Troubleshoot data feed issues.
Manage online data validation and physical data validation.
Cross trained in all areas of the workflow, taking ownership as point of contact for any given workflow.
Basic Qualifications

Strong writing and communication skills
Excellent problem-solving and analytical skills
Customer service experience, particularly in technical support
High attention to detail
Intermediate technical skills
Ability to juggle multiple tasks at once, work independently, and navigate ambiguity
Track record of identifying and implementing process improvements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.




Categories

Posted: 2020-01-13 Expires: 2020-03-11

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Local Inventory Support

Accenture
San Jose, CA 95115

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