1+ months

Mortgage Loan Call Center Representative

Sacramento, CA 94278

We are:

Accenture is consistently recognized
on FORTUNEs 100 Best Companies to Work For and Diversity Incs Top 50
Companies for Diversity lists. You will receive competitive rewards and
access to benefits programs and world-class learning resources. Join Accenture
and be empowered with innovative tools, continuous learning and a global

Accenture Credit Services is a
recognized market leader providing business process outsourcing services to
consumer and commercial lending institutions around the world. We help our
clients transform their operations and deliver improved customer service,
efficiency, quality and profitability.

An experienced call center
representative! You have exceptional customer service and problem-solving
skills and you are detail-oriented. You enjoy building relationships with
customers and creating customer delight. You know that companies and
processes change; therefore, you adapt quickly and execute flawlessly. Self-motivated
to achieve and exceed goals and demonstrate grit that will inspire others to
always strive for superior results.

The work:

+ Maintain a high level of customer service with a willingness
to be proactive in communication with clients, in addition to internal and
external employees.

+ Ensure that customer expectations are set properly and
followed through until loan closing

+ Display confidence in process knowledge and adherence to
product and policy guidelines.

+ Manage customer contact while balancing the review and
analytics of all customer/vendor documentation.

+ Successfully achieve individual production metrics as well
as contribute to the success of all delivery center goals.

+ Leverage research, critical thinking and collaboration to
deliver high quality options and solutions to clients.

+ Maintain compliance and adhere to quality standards aligned
to reduce operational and credit risk.

+ Protect the privacy of clients while using multiple data
sources internet, client documentation, vendor documentation and internal
external systems.

+ Keep customers informed of changes relating to loan process
and policy.

+ Handle escalated client situations and clearly communicate
to leadership any issue concern that may require 2nd level escalation to ensure
prompt research and resolution.

+ Build partnerships across the organization to ensure
efficiency and achieve exceptional service delivery results.

Basic Qualifications:

Heres what you need:

+ High School Diploma or GED

+ One (1) year professional work experience in Customer Service or Sales

Bonus points if:

+ Youve got at least 1 year of experience working in Home Equity

+ Youve got at least 3 years experience working as a Mortgage Processor

+ Youve got at least 3 years experience in 3 or more of the following areas:

+ Mortgage Industry

+ Customer Service

+ Financial Services

+ You know everything there is to know about end to end loan processing

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Equal Employment Opportunity: All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Posted: 2020-02-12 Expires: 2020-04-15

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Mortgage Loan Call Center Representative

Sacramento, CA 94278

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