30 days old

Network Voice Engineer

Cincinnati, OH 45217


Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations servicesall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 514,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.



People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.



The Network Voice Engineer Key Responsibilities are:





+ Operational support of support voice network systems and equipment.



+ Facilitate the optimization of call center



+ Facilitate the optimization of call center applications



+ Perform daily checks, monitor vendor support and perform required maintenance to keep the voice systems



+ Resolve end-user issues with the NICE inContact suite of Voice as a Service product offering.





Role is part of a team that is required to support client infrastructure 24x7x365 and adhere to SLA/OLA requirements for responsiveness and resolution times. Devices consist of hardware and software upgrades to voice systems



For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.



Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.









Basic Qualifications:





+ Minimum of 5 years experience on Contact Center Hardware & Software support OR



+ Minimum of 3 years experience on Avaya Contact Center equipment OR



+ Minimum of 3 years in NICE Voice Solutions



+ Certifications CCNP & Avaya Contact Center



+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years work experience)





Professional Skills Requirements:





+ Good communication and interpersonal skills



+ Ability to build good working relationship (internal and external)



+ Flexibility and Capacity to handle changes



+ Result-driven with persistence, consistency and high quality in deliverables



+ Ability to take initiative and work independently



+ Good English skills in both reading and writing



+ Good knowledge of MS Office in particular Excel and Word



+ Good understanding of ITIL terminology and service operations





Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. Other Employment Statements Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Unless expressly indicated, this role is not open in the state of Colorado.


Posted: 2021-04-12 Expires: 2021-05-16

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Network Voice Engineer

Accenture
Cincinnati, OH 45217

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