18 days old

Office Services (Workplace Location Services Analyst)

Arlington, VA 22204

Organization: Corporate Functions/Workplace

Location: Arlington, VA

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accentures workplace as a robust business function leveraging Accentures business and technology strategies.

Job Description:

The Workplace Location Services Analyst delivers a variety of Workplace customer services in Accentures DC metro location. These services include office operations, customer service activities such as client welcome experience, catering, meeting and events production, audio-visual support. The Location Services Analyst ensures high service delivery that aligns with and responds to the North America Workplace and DC metro strategic direction and vision, and that it meets or exceed appropriate customer service level requirements.

Responsibilities include the following

+ Coordinate & execute all on-site meeting & events including catering, vendor management, customer coordination and set-up

+ Manage on-site meetings & workspace reservations; including optimizing and prioritizing space requests

+ Support a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, on-site meeting & event coordination, space utilization management or other location services.

+ May set up, maintain and/or provide support for workspace/meeting rooms including audio/visual equipment.

+ May provide audio-visual support/troubleshooting prior to and during meetings and events as needed.

+ May provide basic technical support for standard office equipment (e.g., copiers and printers).

+ May greet/direct employees and visitors answer general inquires, assist in resolving issues/concerns or direct them to the appropriate resource.

+ May act as a point of contact for external providers (e.g., cleaning contractors).

+ May contribute to the preparation of daily, weekly, and monthly reports.

+ May perform administrative duties according to location guidelines.

+ May carry out instructions for security, fire, health and safety and maintain records.

Basic Qualifications:

+ High School Diploma/GED

+ Minimum of 4 years hospitality or customer service experience

Preferred Qualifications:

+ Associates Degree or Higher

+ Experience independently completing a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, floor operations support, space utilization management or other location services

Professional Skills:

+ Ability to manage relationships with internal leadership

+ Excellent customer service skills

+ Willingness and aptitude to learn new skills

+ Demonstrated leadership in professional setting; either military or civilian

+ Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


Posted: 2019-11-22 Expires: 2019-12-25

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Office Services (Workplace Location Services Analyst)

Arlington, VA 22204

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