1+ months

Operations Delivery Lead (Mortgage Software Deployment)

Charlotte, NC 28230
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Portfolio & Delivery Management professionals plan, deliver and execute one or more projects and programs for Accenture or its clients, ensuring appropriate resources are mobilized and programs/projects/portfolios meet operational, contractual and economic commitments.

Job Description

Engagement Management professionals manage all aspects of the engagement lifecycle, including This includes developing and managing delivery contract relationships, managing the operational and financial performance of business contracts, and managing account delivery management teams.

Responsibilities of the Deployment Lead/Service Delivery Operations Manager (Mortgage Industry) include:
Lead a team of Deployment Leads and manage the delivery of software deployment process and deployment engagements
Monitor work of Deployment Leads and coach them on business requirements and functional design documents creation
Interact with client to understand the expected deployment projects in the upcoming quarter and month pipeline review and scope of work
Allocate resources/Deployment Leads to projects to ensure successful completion of the projects in the least amount of time and cost
Identify opportunities for growth of the engagement
Identify opportunities for process optimization, workflow automation and AI
Ensure execution of delivery work across one or more service delivery operations
Drive optimization of delivery of standard solutions within areas of expertise
Lead service delivery strategy and execution across all locations where the services are provided (Client locations, Global Delivery Network GDN and non GDN delivery centers)
Manage the factory to deliver agreed scope of services while achieving profitability improvements and productive gains
Ensure the feasibility of the standard solutions and delivery of the same by leveraging Accentures full capabilities
Address performance issues across the service delivery operations, create operational approach and implement continuous improvement
Manage supply and demand, service quality and processes to meet delivery expectations
Implement the levers to consistently achieve performance targets such as Six Sigma, operational excellence, etc.
Participate in account quality review process and engage appropriately in the Accenture Quality Assurance program
Proactively improve client and customer relationships, while working with Client Account and Account Delivery Team leadership
Support the achievement of targets on contract controllable income CCI and cost to serve
Achieve year on year efficiencies in conjunction with the delivery service provide

Basic Qualifications:
Bachelors Degree
3 years of operations management experience
3 years of experience as a team manager
1 years of experience with software implementations

Preferred Qualifications:
Experience in the mortgage industry
Experience in full lifecycle package and/or Software as a Service SAAS deployment
Client account management or sales background

Professional Skill Requirements:
Excellent communication skills and ability to have leadership conversations
Experience with creating executive dashboards and presentations
Experience working in a dynamic environment wearing many hats

All of our professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.Equal Employment OpportunityAll employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.Accenture is committed to providing veteran employment opportunities to our service men and women.


Posted: 2019-12-13 Expires: 2020-02-12

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Operations Delivery Lead (Mortgage Software Deployment)

Charlotte, NC 28230

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