18 days old

PA Call Center Agent - Bilingual/Spanish

San Antonio, TX 78284


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.





People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.








The Premium Assistance (PA) Call Center Agent- Bilingual/Spanish communicates with clients and assists with general program questions.







Responsibilities Include:

+ Responds to incoming calls from clients

+ Reviews and evaluates client information such as paystubs and/or other documentation to determine eligibility for monthly reimbursement

+ Contacts PA members to request necessary information when a change was identified, or when a document received is not valid

+ Observes professional standards of conduct, including attendance, professional behavior and dress code

+ Develop and maintain professional business relationships through verbal and written communication with team members, employers, and HIPP clients

+ Multi-tasking ability to prioritize work and work under time constraints

+ Experience in critical thinking, and problem solving

+ Ability to work with multiple personnel under minimal supervision

+ Observes professional standards of conduct, including attendance, professional behavior and dress code

+ Completes daily goals

+ Performs other duties as assigned





HOURS: Schedules consist of five days per week, eight hours per day, Mondays through Fridays between the hours of 7a to 6p CST.

















Basic Qualifications

+ Minimum 1 year of customer service and/or contact center experience

+ Bilingual - Spanish and English










Preferred Qualifications

+ 1 year experience with Microsoft Office

+ 1 year experience with Microsoft Office

+ Associates Degree

+ Excellent problem solving skills

+ Ability to manage workflows

+ Strong interpersonal skills















































Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.







Equal Employment Opportunity Statement







Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.







All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.







Accenture is committed to providing veteran employment opportunities to our service men and women.







For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement







Requesting An Accommodation







Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.







If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.







Other Employment Statements







Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.







Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.







The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.










Categories

Posted: 2020-10-09 Expires: 2020-11-15

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PA Call Center Agent - Bilingual/Spanish

Accenture
San Antonio, TX 78284

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