12 days old

Payments New Associate

Austin, TX 78703
Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and Diversity Incs Top 50 Companies for Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges.
As an Accenture Flex employee, you will receive competitive rewards, access to benefits programs and world-class learning resources, while gaining job experience with one of the worlds leading professional services organizations.
Job Description
Ensure security of our clients platform and identifying and eliminating fraud
Responsible for achieving your own daily processing targets
Responsible for engaging with the team to promote high performance culture and great place to work
Responsible for analyzing and reviewing user profiles, videos, and text based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system
Use problem solving skills to continuously deliver value to our clients, while making a larger impact on society Location
Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively
Identify and help minimize the risk posed by fraud patterns and trends
Assist users with risk process workflows Identify, recommend and implement process improvements
Communicate relevant information on a timely basis to Senior Agents Team Leads and escalate issues or complex delivery items when required
Requires professional interaction and communication, both within the Accenture organization and with client contacts

This is not a virtual remote role. The work is based at the client premises in the area of Austin, TX depending on team supported. This role requires a distinct level of professionalism. Relocation assistance is not provided.


Basic Qualifications
High School Diploma or equivalent
Minimum 6 months experience in Customer Service in an office tech industry environment.


Preferred Qualifications
Experience in risk management
Excellent problem solving and organization skills
Strong attention to detail

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity:
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.

Categories

Posted: 2020-07-24 Expires: 2020-08-23

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Payments New Associate

Accenture
Austin, TX 78703

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