26 days old

Platform Experience QA Associate

Austin, TX 78703
Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and Diversity Incs Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Job Description
The responsibility of the associate quality associate is to perform and conduct quality review on items processed by analysts in accordance to the sampling population agreed between the client and Accenture. The quality analysts are empowered to provide immediate feedback to analysts that have error trends or have been incurring errors above the normal range.
As a Content Reviewer, you will be responsible for analysing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.

Location: This is not a virtual/remote role; the work is based at the client premises in the area of Austin, TX depending on team supported. This role requires a distinct level of professionalism. Relocation assistance is not provided.

Duties and Responsibilities

Review quality samples agreed upon by the client and Accenture
Perform root cause analysis on quality trends and flag quality-related risks on the performed audits
Provide feedback to analysts to follow approved guidelines, procedures, processes in a consistent way.
Be proactive and suggest improvements that drive individual and team results
Provide weekly quality reporting or QA progress reports to Team Leads.
Act as a point of contact for process questions, issues and resolution
Contribute to the QA Teams development and share knowledge within the team
Administer the QA issue repository and ensure all escalations are properly addressed

Basic Qualifications

1+ years of work experience in a Service Desk or Call Centre or similar environment

Professional Skills

Excellent communication and interpersonal skills
Strong organizational and administrative skills
Ability to operate within a team environment, multi-tasking and prioritizing work across supported clients
Use appropriate mannerisms/behaviour when interacting with client groups and/or end-users
Communicate comfortably with Accenture management or client points of contact
Escalate conflicts in a timely manner to appropriate personnel
Participate in analysing opportunities for improvement, present findings and recommendations to the appropriate teams for action
Be open and flexible to new ideas that may alter team goal.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.


Posted: 2020-11-04 Expires: 2020-12-04

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Platform Experience QA Associate

Austin, TX 78703

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