13 days old

Product Manager/Journey Owner - Credit Card Servicing

Chicago, IL 60684


We Are:





Accenture Marketing Operations is the global managed
services arm of Accenture Interactive. We activate and optimize hyper-relevant,
data-driven, brand experiences to deliver breakthrough marketing-led growth,
cost effectively, across all digital consumer touchpoints and channels.





Advance your career
in a fast-accelerating digital marketing agency on track to transform the
industry and dominate the market. Disrupt, innovate, and change the way
frictionless marketing strategy is delivered to clients at scale. Deploy new technologies
and data-driven insights. Transform the performance of leading brands. Grow
alongside our global talent network. Join Accenture Interactive Operations.





Accenture people
build careers in four different areas of our business: Consulting, Technology,
Outsourcing and internal Corporate Functions. Each area offers a unique
career experience and a compelling mix of work and training opportunities, work
environment and structure for career progression.


Business Process Services professionals work on projects across a range
of business processes, business applications and information technology. They
may provide technology services, such as application management, infrastructure
management and systems integration, or they may deliver business process
outsourcing services, including finance and accounting, procurement and human
resources. Depending on the role, Operations professionals may be based at a
clients office or in one of Accentures 50 delivery centers around the world.





You Are:





We are seeking a Journey Owner (JO) who will
serve as a champion and Subject Matter Expert (SME) for digital servicing, as
well as associated business rules, fulfillment processes and policies. You will
support the digital feature design and planning efforts of the client Digital
Servicing and Integration team. You will engage with and coordinate the efforts
of members of other functional areas including Legal/Compliance, Fraud, Operations,
IT, creative agencies and research organizations.





You will have strong business and leadership
skills, sufficient technology expertise to understand what is possible from a
digital experience and capability perspective, and the ability to articulate
how digital solutions support client's business needs and objectives. You will
have expertise in insights-driven omni-channel strategies that amplify
customer-centric engagement and brand advocacy.








The Work:



+ Define, design and implement
digital servicing product processes including Consumption, analysis and
distribution of customer survey results and insights that inform digital
feature enhancements


+ Digital accessibility procedure
development and business process development


+ Support of client compliance
with Americans with Disabilities Act, ADA, other similar regulatory mandates,
and client accessibility policies


+ Digital feature enhancement
related processes including risk assessment, prioritization, valuation and post
implementation effectiveness assessment


+ Collaborate with client Digital
Product Analysts, peers, and management team to help define client digital
servicing platform enhancement strategy and roadmap


+ Support Subject Matter Expert
journey owners in specific areas of responsibility


+ Define digital platform
enhancements by leveraging supporting data, analytics and insights


+ Collaborate with Senior Digital
Product Analysts and client management to contribute inputs that enable and
facilitate the platform enhancement prioritization process


+ Support client Agile business
and technology operating approach and model


+ Collaborate with other client
SMEs to address customer and business impacting issues and enhancement
opportunities


+ Partner with governance
functions to ensure that digital enhancements are delivered with proper
controls, and adhere to government regulations and clients business practices
and policies





Here's What You Need:



+ Bachelors degree or equivalent
experience


+ Minimum of 3 years of product
and or process management experience in financial, retail or technology
companies and organizations


+ Minimum of 2 years of Agile
product enhancement and delivery experience.







Bonus Points:



+ Strong organization and effort management skills


+ Strong team player with effective interpersonal skills


+ Ability to influence, collaborate and clearly communicate.


+ A customer centric mindset


+ Able to adapt to a fast-paced business environment and collaborate
across organizations and management levels


+ Comfortable working in a dynamic and energetic environment in
which digital priorities and efforts are continuously evaluated and, when
appropriate, modified


+ Innovative thinker that challenges the status quo and develops
creative, engaging and intuitive digital solutions for credit card applicants
and customers


+ Strong organization and effort management skills


+ Strong team player with effective interpersonal skills


+ Ability to influence, collaborate and clearly communicate






Applicants for employment in
the US must have work authorization that does not now or in the future require
sponsorship of a visa for employment authorization in the United States and
with Accenture.





Equal Employment Opportunity
Statement





Accenture is an Equal
Opportunity Employer. We believe that no one should be discriminated against
because of their differences, such as age, disability, ethnicity, gender,
gender identity and expression, religion or sexual orientation. Our rich
diversity makes us more innovative, more competitive and more creative, which
helps us better serve our clients and our communities.





All employment decisions shall
be made without regard to age, race, creed, color, religion, sex, national
origin, ancestry, disability status, veteran status, sexual orientation, gender
identity or expression, genetic information, marital status, citizenship status
or any other basis as protected by federal, state, or local law.





Accenture is committed to
providing veteran employment opportunities to our service men and women.





For details, view a copy of the
Accenture Equal Opportunity and Affirmative Action Policy Statement





Requesting An Accommodation





Accenture is committed to
providing equal employment opportunities for persons with disabilities or
religious observances, including reasonable accommodation when needed. If you
are hired by Accenture and require accommodation to perform the essential functions
of your role, you will be asked to participate in our reasonable accommodation
process. Accommodations made to facilitate the recruiting process are not a
guarantee of future or continued accommodations once hired.





If you would like to be
considered for employment opportunities with Accenture and have accommodation
needs for a disability or religious observance, please call us toll free at 1
(877) 889-9009, send us an email or speak with your recruiter.





Other Employment Statements





Candidates who are currently
employed by a client of Accenture or an affiliated Accenture business may not
be eligible for consideration.





Job candidates will not be
obligated to disclose sealed or expunged records of conviction or arrest as
part of the hiring process.





The Company will not discharge
or in any other manner discriminate against employees or applicants because
they have inquired about, discussed, or disclosed their own pay or the pay of
another employee or applicant. Additionally, employees who have access to the
compensation information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees or
applicants to individuals who do not otherwise have access to compensation
information, unless the disclosure is (a) in response to a formal complaint or
charge, (b) in furtherance of an investigation, proceeding, hearing, or action,
including an investigation conducted by the employer, or (c) consistent with
the Company's legal duty to furnish information.

Categories

Posted: 2021-01-06 Expires: 2021-02-05

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Product Manager/Journey Owner - Credit Card Servicing

Accenture
Chicago, IL 60684

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