12 days old

Product Manager/Journey Owner - Credit Card Servicing

Chicago, IL 60684

We Are:

Accenture Marketing Operations is the global managed services arm of Accenture Interactive. We activate and optimize hyper-relevant, data-driven, brand experiences to deliver breakthrough marketing-led growth, cost effectively, across all digital consumer touchpoints and channels.

Advance your career in a fast-accelerating digital marketing agency on track to transform the industry and dominate the market. Disrupt, innovate, and change the way frictionless marketing strategy is delivered to clients at scale. Deploy new technologies and data-driven insights. Transform the performance of leading brands. Grow alongside our global talent network. Join Accenture Interactive Operations.

Accenture people build careers in four different areas of our business: Consulting, Technology, Outsourcing and internal Corporate Functions. Each area offers a unique career experience and a compelling mix of work and training opportunities, work environment and structure for career progression. Business Process Services professionals work on projects across a range of business processes, business applications and information technology. They may provide technology services, such as application management, infrastructure management and systems integration, or they may deliver business process outsourcing services, including finance and accounting, procurement and human resources. Depending on the role, Operations professionals may be based at a clients office or in one of Accentures 50 delivery centers around the world.

You Are:

We are seeking a Journey Owner (JO) who will serve as a champion and Subject Matter Expert (SME) for digital servicing, as well as associated business rules, fulfillment processes and policies. You will support the digital feature design and planning efforts of the client Digital Servicing and Integration team. You will engage with and coordinate the efforts of members of other functional areas including Legal/Compliance, Fraud, Operations, IT, creative agencies and research organizations.

You will have strong business and leadership skills, sufficient technology expertise to understand what is possible from a digital experience and capability perspective, and the ability to articulate how digital solutions support client's business needs and objectives. You will have expertise in insights-driven omni-channel strategies that amplify customer-centric engagement and brand advocacy.

The Work:

+ Define, design and implement digital servicing product processes including Consumption, analysis and distribution of customer survey results and insights that inform digital feature enhancements

+ Digital accessibility procedure development and business process development

+ Support of client compliance with Americans with Disabilities Act, ADA, other similar regulatory mandates, and client accessibility policies

+ Digital feature enhancement related processes including risk assessment, prioritization, valuation and post implementation effectiveness assessment

+ Collaborate with client Digital Product Analysts, peers, and management team to help define client digital servicing platform enhancement strategy and roadmap

+ Support Subject Matter Expert journey owners in specific areas of responsibility

+ Define digital platform enhancements by leveraging supporting data, analytics and insights

+ Collaborate with Senior Digital Product Analysts and client management to contribute inputs that enable and facilitate the platform enhancement prioritization process

+ Support client Agile business and technology operating approach and model

+ Collaborate with other client SMEs to address customer and business impacting issues and enhancement opportunities

+ Partner with governance functions to ensure that digital enhancements are delivered with proper controls, and adhere to government regulations and clients business practices and policies

Here's What You Need:

+ Bachelors degree or equivalent experience

+ Minimum of 3 years of product and or process management experience in financial, retail or technology companies and organizations

+ Minimum of 2 years of Agile product enhancement and delivery experience.

Bonus Points:

+ Strong organization and effort management skills

+ Strong team player with effective interpersonal skills

+ Ability to influence, collaborate and clearly communicate.

+ A customer centric mindset

+ Able to adapt to a fast-paced business environment and collaborate across organizations and management levels

+ Comfortable working in a dynamic and energetic environment in which digital priorities and efforts are continuously evaluated and, when appropriate, modified

+ Innovative thinker that challenges the status quo and develops creative, engaging and intuitive digital solutions for credit card applicants and customers

+ Strong organization and effort management skills

+ Strong team player with effective interpersonal skills

+ Ability to influence, collaborate and clearly communicate

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Unless expressly indicated, this role is not open in the state of Colorado.

Posted: 2021-04-02 Expires: 2021-05-02

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Product Manager/Journey Owner - Credit Card Servicing

Chicago, IL 60684

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