1+ months

Product Operations Service Delivery Manager

San Francisco, CA 94103

Role: Product
Operations Service Delivery Manager

Location: San Francisco
Bay Area

Join Accenture and help
transform leading organizations and communities around the world. The sheer
scale of our capabilities and client engagements and the way we collaborate,
operate and deliver value provides an unparalleled opportunity to grow and
advance. Choose Accenture, and make delivering innovative work part of your
extraordinary career.

People in our Client Delivery & Operations career
track drive delivery and capability excellence through the design, development
and/or delivery of a solution, service, capability or offering. They grow into
delivery-focused roles, and can progress within their current role, laterally
or upward.

Role Responsibilities

+ Supports the service delivery product team in managing resources,
projects and budgets to meet the goals of the business and client

+ Develops, proposes and implements solutions to advance the clients
product lifecycle management (PLM) capabilities with the objective of reducing
NPI time to market and improving product quality, cost and delivery

+ Leads a 5-15 member team in delivering product operations services within
agreed turnaround time and quality levels

+ Works with cross-functional client stakeholders from the engineering, PLM
and supply chain functions

+ Defines, creates methodology, measures, automates and monitors metrics
and KPIs (Key Performance Indicators) as well as provides periodic reporting of

+ Maps as-is processes and creates to-be processes to deliver productivity,
efficiency and quality improvements

+ Partners with operations and management teams to ensure communication of
results and resolution of customer escalations

+ Drives root-cause analysis and aligns service delivery towards improving
overall business metrics


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Product Operations Service Delivery Manager

San Francisco, CA 94103

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