10 days old

QA Analyst - Payments

Austin, TX 78759



Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and DiversityIncs Top 50 Companies for Diversity lists.





As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.






Job Description:




Conduct QA evaluations per client requirements Conduct root cause and other data analysis Conduct Health Checks for high impact transitions, as requested Act as liaison with R P managers and Team Leads to ensure consistent quality measurements throughout the operation Participate as project team member in problem prevention and continuous improvement projects Identify improvement opportunities within the R P environment Act as escalation point of contact for process questions, issues and resolution Provide QA progress reports to Team Leads Conduct coaching sessions to assist team leads when required Analyse Customer Satisfaction Survey results, where applicable recommend improvement efforts Act as Subject Matter Expert SME for QA evaluations Ensure QA evaluations are delivered to Risk agents and ensure feedback loop is complete Contribute to the QA Team s development and share knowledge within the team Administer the QA issue repository and ensure all escalations are properly addressed


Required Skills



+ Experience BA or equivalent work experience


+ 1 years of work experience working within a QA capacity


+ 2 years of work experience in a Service Desk or Call Center or similar preferred Fluent in English and native in the supporting market language







Additional Skills




+ Ability to identify operational opportunities for improvement


+ Excellent communication and interpersonal skills


+ Strong organizational and administrative skills


+ Ability to operate within a team environment, multi tasking and prioritizing work across supported clients


+ Use appropriate mannerisms behaviour when interacting with client groups and or end users


+ Communicate comfortably with Accenture management or client points of contact


+ Escalate conflicts in a timely manner to appropriate personnel Mentor and coach others


+ Participate and lead in analyze operational opportunities for improvement and present findings and recommendations to the appropriate teams for action Identify barriers to effective teamwork















Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).





Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.





Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.





Equal Employment Opportunity





All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.





Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.





Accenture is committed to providing veteran employment opportunities to our ser



Categories

Posted: 2019-08-09 Expires: 2019-09-11

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QA Analyst - Payments

Accenture
Austin, TX 78759

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