8 days old

QA Associate

Austin, TX 78703







Accenture Flex offers you the flexibility of fixed duration project-based work
powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best
Companies to Work For and Diversity
Incs Top 50 Companies for Diversity lists.





As an Accenture Flex employee, you will apply your skills
and experience to help drive business transformation for leading organizations
and communities. In addition to delivering innovative solutions for
Accentures clients, you will work with a highly skilled, diverse network of
people across Accenture businesses who are using the latest emerging
technologies to address todays biggest business challenges. You will
receive competitive rewards and access to benefits programs and world-class
learning resources.





Job Description


The responsibility of the associate quality associate is to perform
and conduct quality review on items processed by analysts in accordance to the
sampling population agreed between the client and Accenture. The quality
analysts are empowered to provide immediate feedback to analysts that have
error trends or have been incurring errors above the normal range.


As a Content Reviewer, you will be responsible for analysing and
reviewing user profiles, videos, and text-based content and/or investigating,
escalating and/or resolving issues that are reported by users or flagged by the
system. You will use your problem-solving skills to continuously deliver value
to our clients, while making a larger impact on society.





Location: This
is not a virtual/remote role; the work is based at the client premises in the
area of Austin, TX depending on team supported. This role requires a distinct level of
professionalism. Relocation assistance is not provided.





Duties and Responsibilities





Review quality samples agreed upon by the client and Accenture


Perform root cause analysis on quality trends and flag
quality-related risks on the performed audits


Provide feedback to analysts to follow approved guidelines,
procedures, processes in a consistent way.


Be proactive and suggest improvements that drive individual and
team results



Provide weekly quality reporting or QA progress reports to Team
Leads.



Act as a point of contact for process questions, issues and
resolution



Contribute to the QA Teams development and share knowledge within
the team



Administer the QA issue repository and ensure all escalations are
properly addressed







Basic
Qualifications






1+ years of
work experience in a Service Desk or Call Centre or similar environment





Professional
Skills






Excellent
communication and interpersonal skills



Strong
organizational and administrative skills



Ability
to operate within a team environment, multi-tasking and prioritizing work
across


supported clients



Use
appropriate mannerisms/behaviour when interacting with client groups and/or
end-users



Communicate
comfortably with Accenture management or client points of contact



Escalate
conflicts in a timely manner to appropriate personnel



Participate
in analysing opportunities for improvement, present findings and


recommendations to the appropriate teams
for action



Be
open and flexible to new ideas that may alter team goal.





Applicants
for employment in the US must have work authorization that does not now or in
the future require sponsorship of a visa for employment authorization in the
United States and with Accenture.





Candidates
who are currently employed by a client of Accenture or an affiliated Accenture
business may not be eligible for consideration.



Accenture
is an EEO and Affirmative Action Employer of
Females/Minorities/Veterans/Individuals with Disabilities.



Equal
Employment Opportunity



All
employment decisions shall be made without regard to age, race, creed, color,
religion, sex, national origin, ancestry, disability status, veteran status,
sexual orientation, gender identity or expression, genetic information, marital
status, citizenship status or any other basis as protected by federal, state,
or local law.



Job
candidates will not be obligated to disclose sealed or expunged records of
conviction or arrest as part of the hiring process.


Accenture is committed to providing veteran
employment opportunities to our service men and women.


Applicants for
employment in the US must have work authorization that does not now or in the
future require sponsorship of a visa for employment authorization in the United
States and with Accenture.





Equal Employment
Opportunity Statement





Accenture is an
Equal Opportunity Employer. We believe that no one should be discriminated
against because of their differences, such as age, disability, ethnicity,
gender, gender identity and expression, religion or sexual orientation. Our
rich diversity makes us more innovative, more competitive and more creative,
which helps us better serve our clients and our communities.





All employment
decisions shall be made without regard to age, race, creed, color, religion,
sex, national origin, ancestry, disability status, veteran status, sexual
orientation, gender identity or expression, genetic information, marital
status, citizenship status or any other basis as protected by federal, state,
or local law.





Accenture is
committed to providing veteran employment opportunities to our service men and
women.





For details, view a
copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement





Requesting an
Accommodation





Accenture is
committed to providing equal employment opportunities for persons with
disabilities or religious observances, including reasonable accommodation when
needed. If you are hired by Accenture and require accommodation to perform the
essential functions of your role, you will be asked to participate in our
reasonable accommodation process. Accommodations made to facilitate the
recruiting process are not a guarantee of future or continued accommodations
once hired.





If you would like
to be considered for employment opportunities with Accenture and have
accommodation needs for a disability or religious observance, please call us
toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.





Other Employment
Statements





Candidates who are
currently employed by a client of Accenture or an affiliated Accenture business
may not be eligible for consideration.





Job candidates will
not be obligated to disclose sealed or expunged records of conviction or arrest
as part of the hiring process.





The Company will
not discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or disclosed their own
pay or the pay of another employee or applicant. Additionally, employees who
have access to the compensation information of other employees or applicants as
a part of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response to a formal
complaint or charge, (b) in furtherance of an investigation, proceeding,
hearing, or action, including an investigation conducted by the employer, or (c)
consistent with the Company's legal duty to furnish information.








Categories

Posted: 2020-09-16 Expires: 2020-10-16

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QA Associate

Accenture
Austin, TX 78703

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