25 days old
2018-07-232018-08-22

Quality Assurance & Training Analyst

Denver, CO 80238
Quality Assurance/ Training Analyst

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

The Quality Assurance & Training Analyst will support a team that reviews digital advertising content. This position will be the teams trainer and conduct quality assurance audits on the teams review of digital advertising content.

The Quality Assurance & Training Analyst will have responsibility for performing regular quality audits based on established standards to ensure quality service to customers and client are consistently met, per department service metrics. He/she will deliver classroom training to an advertisement review team. The Quality Assurance & Training Analyst will facilitate calibration sessions with team leads, generate timely and accurate reports on a daily, weekly, and monthly basis, perform quality audits & analysis for content, chat and email, and can identify root causes and corresponding action items to improve and or sustain performance. He/she will also need to create, maintain, and deliver training to our ads review team to increase the teams ability to demonstrate value to our client. He/she will be responsible for the facilitation of department meetings to ensure processes are aligned with the current business rules and performing quality coaching and feedback sessions.

Key Responsibilities:
Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities
Responsible for communication updates regarding process changes and updates to the team documents
Assist with work assignments and information between shifts. May include adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
Perform and or ensure completion of quality review check on support contacts and other tasks within immediate team to ensure quality, accuracy, and consistency
Identify and develop support materials for team use, e.g., training manuals, job aids, and training curriculum, for training materials refresh, new training topics, and remedial training
Prepare, analyze and interpret complex reports information and formulate conclusions
Act as technical and functional resource and Subject Matter Expert for team members, peers and or clients as assigned

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Quality Assurance & Training Analyst

Accenture
Denver, CO 80238

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