1+ months

Reception/Facilities Coordinator

Detroit, MI 48208

Organization: Corporate Functions/ Geographic Services Location: Detroit, MI

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 505,000 people serving clients in more than 200 cities with operations across 51 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accentures workplace as a robust business function leveraging Accentures business and technology strategies.

Job Description:

The Location Services Analyst is responsible for a wide range of services that include: reception, internal and external customer support, mail/shipping and general administrative support. The LSA prepares and maintains conference rooms for executive meetings, uses an on-line to reserve meeting space, manages internal distribution lists, assists clients with guest badges and wifi access and assists others as needed. The majority of daily tasks with be completed independently according to office guidelines and/or under general supervision. The LSA will also provide customer support with individualized attention, accurate information, efficient service and timely follow-up.

The LSA should be a proactive and energetic member of our Office Services team by providing support to critical back end office functions as well as attentive and detailed customer support. Responsibilities include auditing responsibilities for Life Safety, supporting finance functions and journal entry activities including variance report, providing security, reservations and catering support to our customers and providing some cross support to our local technology team, providing support to high profile in office events as needed.

The LSA should foster an engaging in-office experience for our clients and our employees by supporting various functions within the office, having a positive and helpful mindset, proactively offering people assistance with new office tools, assisting with office bookings, resetting work spaces and general in office support as needed. May also be asked to volunteer for and support more broad work activities including those that are held at a location/office level including office events, client events and marketing and communications functions.

Key Responsibilities

Business partner for Accenture customers by providing outstanding customer support, including:

+ Support life safety efforts including badge access , audit reports, and general CCure administration

+ Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives Identifying new ways to add value & proactively taking on new tasks to help the team to be more productive

+ Independently complete a wide range of Workplace Solutions customer services activities such as workspace set-up, A/V support, catering set up and breakdown, welcome desk coverage, floor operations support, space utilization management or other location services

+ Understand Accenture's collaboration/technology tools and support customer utilization of these tools

+ Support the planning for and execution of all on-site meetings and events

+ Make process improvement suggestions and implement changes as possible to ensure continued seamless office experience for customers, Accenture clients and meeting attendees alike

+ Receive, review and allocate Workplace Solutions invoices for the location and/or supplier, including resolving billing issues with vendor and escalating issues as needed, and may serve as point of contact for managing the Workplace Solutions invoices for the office

+ Manage vendor relationships ensuring current NDAs are on file

+ Prepare, pulling & analyzing data reports including those around in office bookings and activities. Support change management efforts around driving new customer behaviors

A professional at this position level within Accenture has the following mindset:

+ Seeks to analyze and solve problems

+ High level of professionalism with a good executive presencedemonstrated poise, calm under fire

+ Is a proactive business partnerdemonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability

+ Receives moderate level of instruction on daily work tasks and detailed instructions on new assignments

+ Understands that decisions impact own work and may impact the work of others

+ Works as an individual contributor as a part of a team, with a focused scope of work

+ Understands that the local services team including the EA team, the Office Services team along with the Local Technology Enablement team are one team focused on providing an engaging and comfortable customer experience

Basic Qualifications:

+ High School Diploma

+ Minimum of 3 years of customer service experience

Preferred Qualifications:

+ Associates / Bachelors Degree

+ Appropriate technical skills (familiarity with MS Office Suite and demonstration of ability to learn new platforms/technologies)

+ 5+ years of customer service experience

Professional Skills:

+ High level of professionalism with a good executive presencedemonstrated poise, calm under fire

+ Proactive business partnerdemonstrated customer service mentality, assuming ownership over solutions while maintaining flexibility and adaptability

+ High level of energy and love of work and businessgenuine interest in business and willingness and desire to learn our business

+ Self-starterdemonstrated ability to work independently and assume greater responsibilities over time

+ Critical thinker and problem-solving skillsindependently overcomes roadblocks

+ Collaborative with high EQable to engage a diverse set of stakeholders, understand different viewpoints, build long-term relationships and create collaborative team environment

+ Team playerdesire to work as a team player while accepting substantial individual responsibility

+ Technology savvy with an interest in new generation technologycomfortable doing things a different way, trouble-shooting and recommending new technology

+ Continuous learner mindsetdesire to grow quickly with a commitment to excellence

+ Embraces & thrives on change ability to adapt to an evolving and change environment and scope of responsibilities

+ Seeks out challenges and opportunities to grow desire to gain skills and work on new opportunities

+ Good communication skills (written and oral)

+ Good organizational, multi-tasking and time management skills

+ Intermediate to advanced knowledge of MS Office (Outlook/Word/Excel/PowerPoint)

+ Ability to communicate and work with all level of customers

+ Ability to lift and move items, up to 40 lbs.

+ Demonstrated leadership in professional setting; either military or civilian

+ Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. Other Employment Statements Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

Unless expressly indicated, this role is not open in the state of Colorado.


Posted: 2021-02-05 Expires: 2021-05-16

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Reception/Facilities Coordinator

Detroit, MI 48208

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