14 days old

Residential Mortgage Loan Processor I

Sacramento, CA 94278
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Job Description:
You are:
A customer ambassador! You know that companies and processes change; therefore, you adapt quickly and execute flawlessly. Self-motivated to achieve and exceed goals and demonstrate grit that will inspire others to always strive for superior results. An innovator! Not only do you embrace change, you create change to find creative or improved ways to do business!
The Work:
Ownership of a large customer portfolio consisting of Home Equity loan applications.
Manage customer contact while balancing the review and analytics of all customer/vendor documentation.
Successfully achieve individual production metrics as well as contribute to the success of all delivery center goals.
Display confidence in process knowledge and adherence to product and policy guidelines.
Maintain a high level of customer service with a willingness to be proactive in communication with clients, in addition to internal and external employees.
Leverage research, critical thinking and collaboration to deliver high quality options and solutions to clients.
Calculate and analyze loan application detail, convey restructured deals and effectively communicate loan terms that will meet the financial needs of the customer.
Ensure that customer expectations are set properly and followed through until loan closing
Maintain compliance and adhere to quality standards aligned to reduce operational and credit risk.
Protect the privacy of clients while using multiple data sources internet, client documentation, vendor documentation and internal external systems.
Keep informed of changes relating to loan process and policy.
Handle escalated client situations and clearly communicate to leadership any issue concern that may require 2nd level escalation to ensure prompt research and resolution.
Build partnerships across the organization to ensure efficiency and achieve exceptional service delivery results.


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Job Description:
You are:
A customer ambassador! You know that companies and processes change; therefore, you adapt quickly and execute flawlessly. Self-motivated to achieve and exceed goals and demonstrate grit that will inspire others to always strive for superior results. An innovator! Not only do you embrace change, you create change to find creative or improved ways to do business!
The Work:
Ownership of a large customer portfolio consisting of Home Equity loan applications.
Manage customer contact while balancing the review and analytics of all customer/vendor documentation.
Successfully achieve individual production metrics as well as contribute to the success of all delivery center goals.
Display confidence in process knowledge and adherence to product and policy guidelines.
Maintain a high level of customer service with a willingness to be proactive in communication with clients, in addition to internal and external employees.
Leverage research, critical thinking and collaboration to deliver high quality options and solutions to clients.
Calculate and analyze loan application detail, convey restructured deals and effectively communicate loan terms that will meet the financial needs of the customer.
Ensure that customer expectations are set properly and followed through until loan closing
Maintain compliance and adhere to quality standards aligned to reduce operational and credit risk.
Protect the privacy of clients while using multiple data sources internet, client documentation, vendor documentation and internal external systems.
Keep informed of changes relating to loan process and policy.
Handle escalated client situations and clearly communicate to leadership any issue concern that may require 2nd level escalation to ensure prompt research and resolution.
Build partnerships across the organization to ensure efficiency and achieve exceptional service delivery results.
Basic Qualifications:

HS Diploma or GED
Minimum 1 Year of Mortgage Home Equity experience OR Minimum 3 years work experience in customer service, sales, banking or other regulated industry
Bonus Points If:
Youve got at least 3 years experience working as a Mortgage Processor
Youve got at least 3 years experience in the following areas: Mortgage Industry, Customer Service, Financial Services
You know everything there is to know about end to end loan processing

Professional Skill Requirements
Good financial acumen and financial analysis and diagnosis skills.
Proven success in contributing to a team-oriented environment.
Proven ability to work creatively and analytically in a problem-solving environment.
Excellent leadership, communication (written and oral) and interpersonal skill.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


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Posted: 2020-02-12 Expires: 2020-03-13

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Residential Mortgage Loan Processor I

Accenture
Sacramento, CA 94278

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