24 days old

Risk New Associate

Austin, TX 78703


Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and Diversity Incs Top 50 Companies for Diversity lists.





As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges.





As an Accenture Flex employee, you will receive competitive rewards, access to benefits programs and world-class learning resources, while gaining job experience with one of the worlds leading professional services organizations.








Job Description:


Ensuring and securing our client s platform against fraudulent activity is at the core of our team's goals. Our mission is to make our client s platform a safe place to transact online. As a Risk Agent, you will assist achieving team goals by ensuring security of our clients platform and identifying and eliminating fraud. You will have responsibility for achieving your own daily processing targets. You will also be responsible for engaging with the team to promote high performance culture and great place to work. As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system.


You will use your problem solving skills to continuously deliver value to our clients, while making a larger impact on society.






Location :


This is not a virtual/remote role; the work is based at the client premises in the area of Austin, TX depending on team supported. This role requires a distinct level of professionalism. Relocation assistance is not provided.





Shift/Schedule: Hours are 7:30 am-4 pm or 4:30 pm - 1 am with multiple schedules available (Saturday - Thursday, Tuesday - Saturday, Friday - Tuesday).





Duties and Responsibilities:


Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively


Identify and help minimize the risk posed by fraud patterns and trends


Assist users with risk process workflows


Identify, recommend and implement process improvements


Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required


Requires professional interaction and communication, both within the Accenture organization and with client contacts.








Basic Qualifications:




+ High School Diploma or equivalent


+ Minimum 6 months of experience in a professional or military setting


+ Minimum 6 months of experience with software for office productivity, including Microsoft Outlook

+ Minimum 6 months of Customer Service experience working in a professional or tech environment or Financial fraud risk investigation experience










Professional Skills:





+ Self-motivated to work independently, with minimal supervision


+ Strong work ethic, taking personal accountability for accuracy and high-quality outputs and demonstrating integrity to core team values


+ Positive, target delivery focused attitude and experience of a service delivery environment desirable


+ Excellent time management skills and able to proactively and independently manage workload and targets


+ Excellent interpersonal skills and the ability to express ideas and concepts both orally and in writing, recognizing the audience and communicating appropriately


+ Familiar with MS Office (or similar Office applications, Slack, Trello etc) and able to manage multiple tools / web browsers at one time


+ Team player capable of proactively learning on the job








Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).





Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.





Equal Employment Opportunity:





All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women.



Categories

Posted: 2020-07-22 Expires: 2020-09-09

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Risk New Associate

Accenture
Austin, TX 78703

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