24 days old

Payments New Associate

Austin, TX 78703


Payments New Associate


Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and Diversity Incs Top 50 Companies for Diversity lists.





As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.





Job Description


Ensuring and securing our clients platform against fraudulent activity is at the core of our teams goals. Our mission is to make our clients platform a safe place to transact online. As a Risk Agent, you will assist achieving team goals by ensuring security of our clients platform and identifying and eliminating fraud. You will have responsibility for achieving your own daily processing targets. You will also be responsible for engaging with the team to promote high performance culture and great place to work.


As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society





Location :


This is not a virtual/remote role; the work is based at the client premises in the area of Austin, TXdepending on team supported. This role requires a distinct level of professionalism. Relocation assistance is not provided.


Duties and Responsibilities


Provide quality risk review service and consistently meet SLA targets while always focusing on resolving cases efficiently and utilizing time productively


Identify and help minimize the risk posed by fraud patterns and trends


Assist users with risk process workflows


Identify, recommend and implement process improvements


Communicate relevant information on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required


Requires professional interaction and communication, both within the Accenture organization and with client contacts.






Basic Qualifications


Minimum of 6 months experience in Customer Service in an
office / tech industry environment.





Preferred Skills / Experience



+ Risk Management
knowledge preferred


+ Excellent Problem
Solving and Organization Skills


+ Strong attention to
details






Professional Skills



+ Self-motivated to
work independently, with minimal supervision


+ Strong work ethic,
taking personal accountability for accuracy and high-quality outputs and
demonstrating integrity to core team values


+ Positive, target
delivery focused attitude and experience of a service delivery environment
desirable


+ Excellent time
management skills and able to proactively and independently manage
workload and targets


+ Excellent
interpersonal skills and the ability to express ideas and concepts both
orally and in writing, recognizing the audience and communicating
appropriately


+ Familiar with MS
Office (or similar Office applications, Slack, Trello etc) and able to
manage multiple tools / web browsers at one time


+ Team player capable
of proactively learning on the job






Applicants for employment in the US must
have work authorization that does not now or in the future require sponsorship
of a visa for employment authorization in the United States and with Accenture.


Candidates who are currently employed by a
client of Accenture or an affiliated Accenture business may not be eligible for
consideration.



Accenture is an EEO and
Affirmative Action Employer of Females/Minorities/Veterans/Individuals with
Disabilities.



Equal Employment Opportunity



All employment decisions shall
be made without regard to age, race, creed, color, religion, sex, national
origin, ancestry, disability status, veteran status, sexual orientation, gender
identity or expression, genetic information, marital status, citizenship status
or any other basis as protected by federal, state, or local law.



Job candidates will not be
obligated to disclose sealed or expunged records of conviction or arrest as
part of the hiring process.



Accenture is committed to
providing veteran employment opportunities to our service men and women







Categories

Posted: 2020-09-07 Expires: 2020-10-28

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Payments New Associate

Accenture
Austin, TX 78703

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