1+ months

Salesforce.com Functional Consultant - Customer Insights & Growth

Boston, MA 02133


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.


As a Salesforce Functional Consultant in our Customer Insights & Growth Management Consulting practice, youll often be working with your team lead to solve key technology strategy challenges of clients by enabling Sales, Commercial Trade Promotion Management, Marketing Customer Service transformation, painting a picture of, and charting a journey from the current state to a to-be enterprise environment enabled via Salesforce platform.



As a Salesforce Functional Consultant, youll often be:



+ Being involved in a functional capacity to help with the design and implementation of Sales, Commercial, Marketing Customer Service solutions developed on Salesforce.


+ Being involved in the process and technology assessments to help to identify vulnerabilities in the current state of our clients and how these can be addressed through Salesforce.com cloud offerings, Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, Einstein Analytics building and applying industry and functional knowledge to support efforts in selling opportunities to existing and new clients


+ Building and applying industry and functional knowledge to support efforts in selling opportunities to existing and new clients


+ Developing, utilizing and sharing your skills as a Consulting practitioner to ensure market and client relevance


+ Working with your team lead in the design and implementation of seamless and enriched end to end customer service experiences


+ Working with your team lead in designing and implementing customer loyalty retention programs, smart service, and marketing traffic generation





Basic Qualifications:



+ Minimum 2 years of sales or marketing services, business process, or management consulting experience


+ Minimum 1 year of functional Salesforce experience


+ Bachelors Degree



Preferred Qualifications:



+ Experience with Products clients (Retail, Consumer Goods, Automotive, Industrial, Travel, Transportation, Life Sciences)


+ Scoping and delivering innovative transformation services


+ Application of Design Thinking as an approach to solving client problems


+ Multiple delivery methodologies operating models that support Sales Customer service transformation


+ Enterprise integration solutions and offerings


+ Delivering an excellent Omni-Channel experience for customers


+ Passion for technology trends e.g. Internet of Things, Mobility, Cloud Integration, Analytics


+ Experience in shaping and leading teams across multiple stages of the project Life-Cycle


+ An ability to work with your team lead to challenge a client thinking by diplomatically providing an objective and independent point of view


+ Proven ability to work as a team player and collaborate effectively in a team-oriented environment



Professional Skill Requirements



+ Ability to travel up to 75% (potentially Monday Thursday with out of town clients)


+ An ability to articulate and clearly communicate complex problems and solutions in a simple and logical manner


+ Experience structuring activities that collectively contributes to a teams strengths and create opportunities for you to grow your experience and career


+ An appreciation and understanding of key methodologies, approaches and market trends in the industry.


+ Proven ability to work creatively and analytically in a problem-solving environment


+ Excellent communication written and oral and interpersonal skills









Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture





Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration





Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities





All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.





Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.




Accenture is committed to providing veteran employment opportunities to our service men and women.



Categories

Posted: 2019-06-10 Expires: 2019-09-11

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Salesforce.com Functional Consultant - Customer Insights & Growth

Accenture
Boston, MA 02133

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