10 days old

Salesforce.com Functional Consulting Manager - Customer Insight & Growth

Boston, MA 02133

Accentures Customer Insight & Growth (CI&G) group keeps the customer front and center in our thinking, in name and in practice. We leverage our vast Accenture network combined with our unique ability to channel our process engineering, creative, analytics and technology platform skills into effective solutions that bring measurable value to our clients. Our ultimate goal is to help clients identify and accelerate growth opportunities within their businesses.

If you want to significantly impact the customer experience and be at the forefront of front office transformation, then Accentures Customer Insight & Growth practice is the place for you.

Your Role:

As a Management Consulting Manager in CI&G, your responsibilities could include:

+ Leading customer experience-led business transformation for a clients enterprise, impacting multiple functions

+ Advising clients on key methodologies, approaches and market trends in the industry

+ Developing and maintaining relationships with key client decision makers and supporting business development efforts

+ Engaging with clients to design the future operating model and/or technology roadmap for their marketing and sales functions

+ Leading Design Thinking sessions as an approach to solving client and industry challenges

+ Managing delivery of project teams workplans, status reports, and all deliverables

+ Working on projects such as Customer Experience Optimization, Digital Marketing Strategy & Campaigns, Personalization, Contextualized Interactions, Trade Promotion, Commerce, Digital Content, and other initiatives that impact how companies market, sell and provide customer services

What are we looking for?

+ Confident individuals who have comfort with ambiguity and arent afraid to test and learn new ideas (that sometimes fail)

+ Experience leading a team of consultants and delivering results which exceeded client expectations through creative and breakthrough solutions

+ The ability to articulate and clearly communicate complex problems and solutions in a simple, logical and impactful manner

+ Flexibility and the foresight to prioritize work based on impact to goals and outcomes

+ Self-motivated, independent individuals who have a desire to be client-facing and develop a career that involves being at the forefront in communicating to C-suite individuals

+ Strong interpersonal, team building, and organizational skills with senior levels of an organization

+ High energy, self-motivation and the leadership to inspire and motivate others

+ Desire and ambition for new challenges and growth opportunities

+ Ability to travel to up to 75% to be on site with US based clients

Basic Qualifications:

+ Minimum 5 years of management
consulting experience, or a combination of management consulting and
industry experience

+ Minimum 2 years of experience
leading functional workstreams within a Salesforce program

+ Minimum 2 years of sales, marketing, or service experience focused on customer transformations

+ Bachelors Degree


+ An awareness of key methodologies,
approaches, competitive landscape and market trends in the Life Sciences, Retail,
Consumer Goods & Services, or Travel industries

+ Well-developed analytical
skills and the ability to synthesize large amounts of information

+ Experience working through
organizational change, with a demonstrated track record of continuing
responsibilities, creativity, and innovation

+ Well-developed analytical
skills and the ability to synthesize large amounts of information

+ Advanced degree in area of
specialization such as business or marketing

Our Commitment
to you:

+ A transparent and well-defined
approach career progression, with a focus on your strengths, continuous
learning, and on-going mentoring from senior colleagues

+ Opportunity to work alongside
Accenture experts who are solving some of the biggest industry challenges
with innovative thinking and cutting-edge tools

+ Access to leading-edge
technology that will give you the opportunity to deepen your existing skills
even as you help create the latest business trends

+ Competitive benefits

+ Opportunities to make a
difference to the communities in which we work and live

+ Fast-paced progression with
commensurate reward

Applicants for
employment in the US must have work authorization that does not now or in the
future require sponsorship of a visa for employment authorization in the United
States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any
other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated
Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals
with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed,
color, religion, sex, national origin, ancestry, disability status, veteran
status, sexual orientation, gender identity or expression, genetic information,
marital status, citizenship status or any other basis as protected by federal,
state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of
conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our
service men and women.

Posted: 2019-08-09 Expires: 2019-09-08

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Salesforce.com Functional Consulting Manager - Customer Insight & Growth

Boston, MA 02133

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