17 days old

Service Delivery Operations Associate Manager

San Antonio, TX 78284
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Business Process Delivery professionals execute repeatable core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement.

Job Description

The Service Delivery Operations Associate Manager supports core business processes and/or technical transactions with a focus on efficiency, first-time quality and overall continuous process improvement. Work with other delivery leads and project managers to ensure the Client Service Team/Service Delivery Team understands their accountabilities for delivery and how to work across the teams as needed.

A professional at this position level within Accenture has the following responsibilities:
Interprets day-to-day business objectives and prepares/executes operational practices/work programs. Ensures proper execution of processes by team
Anticipates, identifies, and assesses complex issues/problems. Develops and implements a corresponding plan of action to bring the situation to resolution. Communicates changes to supervisor and assists other team leads with resolutions, as needed
Reviews all incoming work for clarity, provides clear work directions, e.g., receives requests for assistance from the field, determines level of assistance required and responds appropriately
May perform data entry or other client related tasks in various systems, as required; demonstrates expert knowledge of processes and related systems to effectively perform responsibilities
Make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
Manages workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner
May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency
Identifies, documents, and reviews opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; executes implementation of improvements

Basic Qualifications

Minimum 5 years of experience in Finance or Accounting or Procurement
Minimum 5 years of client interfacing relationship
Minimum 3 years of supervisory or management experience

Preferred Qualifications

Bachelors degree
Experience in BPO New Account Mobilization
Proven ability to build, manage and foster a team-oriented environment
Ability to prioritize and problem solve self sufficiently
Experience in preparing and presenting financial variance reports, especially the ability to do presentations to groups
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


Posted: 2019-08-02 Expires: 2019-09-11

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Service Delivery Operations Associate Manager

San Antonio, TX 78284

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