1+ months

Service Delivery Operations Manager (Multiple Positions)

San Francisco, CA 94103

Position Title: Service Delivery Operations Manager (Multiple Positions)


Service Delivery Operations Manager (Multiple Positions) (Accenture LLP; San Francisco, CA): Assign all work assignments, commit team(s) to work, manage the quality of their work, manage the team's financials and mix to targets, and drive the overall people management within the team. May manage service delivery team leads. Empower resources to work and agree on deliverables, budget, schedule, dependencies, service levels, scope and other required operating metrics. Assign team resources to work on communicating allocated budget, schedule, macro approach, and deliverables. Make decisions for the team and ensure the team creates deliverables on budget, on schedule, and with appropriate quality. Track and provide team status using standard templates and actively participate in appropriate internal and external status meetings. Work with other delivery managers and project managers to ensure the Client Service Team/Service Delivery Team understands their accountabilities towards delivery and to work across the teams as needed. Be a Subject Matter Expert on Licensing Accounting and Royalties Accounting. Understand the complexities of international tax models and agent accounting.


Must have a Bachelors degree in Business, Accounting, Econometrics, Mathematics, Commerce, Management, or a related field, plus 5 years of experience in Business Operations. In lieu of a Bachelors degree, employer will accept 2 additional years of experience in Business Operations.


Of the required experience, 5 years of experience must be in Operational Management, Business Accounting, General Ledger Accounting, and Intercompany Transactions.

Of the required experience, 4 years of experience must be in SAP Enterprise Systems - FI/CO Sub Ledgers, Employee Management, Workforce Management and work allocation distribution, and Month-end, Quarter-end and Year-end Finance processes.

Of the required experience, 3 years of experience must be in Licensing Accounting, international tax and trading models, and Agent distribution models.

Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.

To apply, please click the APPLY button.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Accenture is committed to providing veteran employment opportunities to our service men and women. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.


Posted: 2019-09-25 Expires: 2020-02-23

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Service Delivery Operations Manager (Multiple Positions)

San Francisco, CA 94103

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