16 days old

Service Delivery Ops Associate Mgr.

Prospect, CT 06712


Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.







People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.







Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.







Job Description







Responsibilities of the Service Delivery Ops Associate Manager include:








+ Interpret day to day business objectives and prepare and execute operational practice work programs


+ Ensure proper execution of processes by team


+ Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately


+ May perform data entry or other client related tasks in various systems, as required


+ Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities


+ May make decisions about the day to day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling


+ Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours


+ Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from Supervisor


+ Possible travel of up to 10%








Job Requirements








+ Must be a US Citizen





Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.







People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.







Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.







Job Description







Responsibilities of the Service Delivery Ops Associate Manager include:








+ Interpret day to day business objectives and prepare and execute operational practice work programs


+ Ensure proper execution of processes by team


+ Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately


+ May perform data entry or other client related tasks in various systems, as required


+ Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities


+ May make decisions about the day to day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling


+ Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours


+ Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from Supervisor


+ Possible travel of up to 10%








Job Requirements








+ Must be a US Citizen



Basic Qualifications




+ Minimum of 3 years comparable experience in an Operations, Procurement, and/or Supply Chain Services environment


+ Minimum of 2 years Client Facing experience


+ Minimum of 2 years experience working as a first level supervisor in an operations environment








Preferred Qualification








+ SAP Experience


+ MS Office to include: PowerPoint (creating presentations), Excel (Macros, Pivot Tables, VLOOKUPS), and Outlook


+ Strong Operational experience meeting deadlines and deliverables


+ Bachelors Degree








Professional Skills Requirements








+ Proven ability to build, manage and foster a team-oriented environment


+ Proven ability to work creatively and analytically in a problem-solving environment


+ Desire to work in an information systems environment


+ Excellent communication (written and oral) and interpersonal skills


+ Excellent leadership and management skills








Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.



Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.



Equal Employment Opportunity All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.



Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.



Accenture is committed to providing veteran employment opportunities to our service men and women.



Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.



Categories

Posted: 2020-02-12 Expires: 2020-03-13

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Service Delivery Ops Associate Mgr.

Accenture
Prospect, CT 06712

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