8 days old

Service Delivery Practitioner

Irving, TX
Title: Service Delivery Practitioner
Location: USA-Southwest
Job Number: 00590229

Join **Accenture** and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our **Client Delivery & Operations** career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

**Job Description:**

Support Accenture and client leadership through advanced analytical skills, with applications in designing performance measurement and reporting tools, capacity planning, business process design re-engineering, cost management and financial forecasting.

**Key Responsibilities:**

+ Ensure data driven processes serve as the foundation for operational delivery across the account

+ Empower managers and supervisors to make informed decisions for their operational areas by developing tools that translate data into knowledge through user friendly applications, as well as assisting with ongoing education and training related to properly consuming data and leveraging analyses

+ Proactively analyze volume, performance and capacity metrics for all operations departments to identify process gaps and inefficiencies, and improve forecasting capabilities and ability to manage to forecast accordingly

+ Develop leadership scorecards, design and implement financial management processes and reports, perform ad hoc analysis

+ Develop processes for run reports and ensure seamless transition to appropriate delivery organization

+ Establish account s analytics team as the pilot for other North America Delivery Management Organizations, by defining a clear scope and vision and executing accordingly

+ Promote the Analytics Team as a driver of automation and innovation opportunities, through continuous delivery of forward thinking, high quality and skilled solutions

+ Connect with broader firm analytics teams and their corresponding efforts, including but not limited to Artificial Intelligence, Data Science and Business Excellence Teams, while also serving as a liaison between account s Operations, Technology and Central Innovation teams for relevant projects

+ Encourage professional development of Analytics team members work to develop the analytical, creative and independent thinking capabilities of each team member


**Basic Qualifications:**

High School diploma or GED

Minimum of 1 year of data computation experience using one or more of the following (Excel, Business Objects, Tableau, or SQL)

**Preferred Qualifications:**

Bachelor's degree in Applied Mathematics, Engineering or Business Administration

Experience in Analytics and/or Operations Delivery

Experience working with large data sets

High Proficiency in Microsoft Excel

Project Management Experience

**Professional Skill Requirements**

+ Good financial acumen and financial analysis and diagnosis skills

+ Proven success in contributing to a team-oriented environment

+ Proven ability to work creatively and analytically in a problem-solving environment

+ Excellent leadership, communication (written and oral) and interpersonal skill

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Job: Program, Project & Service Mgmt


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Irving, TX

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