5 days old

Service Delivery Team Lead

Knoxville, TN 37921
Title: Service Delivery Team Lead
Location: USA-Southeast
Job Number: 00590989

Role: Service Delivery
Team Lead

Location: Knoxville, TN

Join Accenture and help
transform leading organizations and communities around the world. The sheer
scale of our capabilities and client engagements and the way we collaborate,
operate and deliver value provides an unparalleled opportunity to grow and
advance. Choose Accenture, and make delivering innovative work part of your
extraordinary career.

People in our Client Delivery & Operations career
track drive delivery and capability excellence through the design, development
and/or delivery of a solution, service, capability or offering. They grow into
delivery-focused roles, and can progress within their current role, laterally
or upward.

Role Responsibilities

+ Handles daily supervision of a team (e.g. delivery, process, etc.)

+ Manages the workload of the team, makes work assignments and oversees thedevelopment of team members

+ Acts as escalation point for issue resolution for the Billing Agents

+ Manages effective internal and external client relationships within adefined area of responsibility

+ Provides strategic direction for the project

+ Exercises consistent judgment and discretion while delivering on teamSLAs as defined within the project directly related to management policies andthe general operations of the business


Basic Qualifications

+ HS Diploma/GED

+ Minimum 2 years workexperience in an office setting

+ Minimum 1 year training and/or coaching experience


+ Bachelors degree

+ Outsourcing operationsexperience

+ Knowledge and experiencein any work stream of US health care

+ Demonstratedsupervisory experience managing processes or small work teams while deliveringon KPIs for a client

Professional Skill Requirements

+ Proven success incontributing to a team-oriented environment

+ Proven ability to workcreatively and analytically in a problem-solving environment

+ Desire to work in an informationsystems environment

+ Excellent leadership,communication (written and oral) and interpersonal skills

Applicants for
employment in the US must have work authorization that does not now or in the
future require sponsorship of a visa for employment authorization in the United
States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any
other non-immigrant status).

Candidates who are currently employed by a client of Accenture or an affiliated
Accenture business may not be eligible for consideration.

Accenture is a Federal Contractor and an EEO and Affirmative Action Employer of
Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed,
color, religion, sex, national origin, ancestry, disability status, veteran
status, sexual orientation, gender identity or expression, genetic information,
marital status, citizenship status or any other basis as protected by federal,
state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of
conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our
service men and women.

Job: Program, Project & Service Mgmt


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Knoxville, TN 37921

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