1+ months

Service Design Lead Fjord

New York, NY 10176

Thanks to a unique partnership with Accenture Interactive, were able to do work that changes the world and Fjord is always looking for kindred spirits. Digital is no longer the centerpiece of brand experience; the emphasis is shifting onto how best to use it as an invisible enabler of physical and sensory experiences. As interactions with users evolve from periodic engagements via a screen to consistent, connected experiences, organizations must create new services that are deeply integrated in the physical world.

We are a family of Fjordians, our living culture and borderless playground provide us with space to thrive, following simple core values that inform everything we do. Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.

At Fjord, Service & Interaction Design are at the heart of our design process. Our Service & Interaction Designers are a diverse team of strategic, empathetic thinkers and deep interaction specialists who envision and craft experiences from service design to digital product creation.

The Interaction Design Lead owns Interaction Design as a discipline on projects and accounts and contributes to the practice at the studio level and sharing responsibility for the Interaction Design team across all studio accounts. On projects, youll support and provide oversight on all aspects of Interaction Design, and lead Interaction Design efforts on our most ambitious work. This is your opportunity to be part of a team that is creating positive impact for our clients and the world by creating products and services that people love.

Unleash the Fjordian inside because you are

+ Naturally engaging people at a deep level whether observing or interviewing customers, working with fellow team members, clients and channeling the inner creative

+ A visual and verbal storyteller, delivering insights about people and behavior in a way that generates empathy, emotion, and engagement from the client and design team

+ Comfortable with ambiguity in a fluid organization

+ Ready to collaborate on products and services that change the way our clients do business creating service at scale

+ Passionate about creating experiences that fuse physical and digital through research, analytics, design and delivery

Role Description

A professional in this position, at this level within Fjord Accenture Interactive has the following responsibilities:

+ Uncover user needs through research, develop deep insights, generate concepts, and craft how people will interact with the products and services we design

+ Lead Interaction Design activities and research-based design practice at a project level

+ Manage relationships with partners and clients with respect to these activities

+ Explain, discuss, and justify design decisions with team eloquently including effective feedback and direction

+ Assess performance and provide career guidance for those in your project and line management team

+ Help to evolve the Interaction Design practice, pulling in state of the art methods from external and internal expertise

+ Frame design solutions and explain thinking and rationale in a compelling way and lead the communication of research findings, conceptual ideas, detailed design, and design rationale

+ Publish articles, books, and other media on behalf of Fjord

Basic Qualifications

These are the minimum requirements for an aspirant to be considered for the position applying to:

+ Bachelors degree or equivalent experience in a related field

+ 5 years experience of Interaction Design and/or Service Design across varied users, business problems, and devices

+ 2 years of experience planning, designing, facilitating, and synthesizing workshops

+ 3 years of experience working collaboratively with clients and cross-functional team members

+ 5 years' experience with driving and applying user-centered design processes.

+ 7 years creating experience maps, user journeys and service blueprints, interaction models, flows, and wireframes.

+ 7 years' experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.

+ 7 years' requirements gathering and communication between all design teams, workstreams and clients

Preferred Qualifications

+ Ability to learn new software quickly; experience with Microsoft Office, Adobe Creative Suite, Sketch, InVision, Axure, Confluence, or JIRA is a plus

+ Willingness to broaden own skillset into adjacent specializations while refining mastery of primary skillset

+ Deep understanding of product design, software or digital development, and brand strategy

+ Demonstrated experience managing creative and interactive initiatives

+ Knowledge of and curiosity about technology and its impact on design solutions

+ Excellent communication skills, both written and verbal including presentation development and high attention to detail

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


Posted: 2019-06-21 Expires: 2019-09-20

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Service Design Lead Fjord

New York, NY 10176

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