1+ months

Service Management Implementation Consultant - ITSM - NE

New York, NY 10176
Join Accenture and help transform top organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career. Accenture Operations delivers continuous, rapid fire innovation and new business capabilities that meet and redefinethe needs of the digital era. Youll help our clientsincluding 94 of the Fortune 100 and governments around the worldtransform their technology infrastructures using resources that range from cloud, data centers and workplace to networks, security and managed services.

Working closely with our clients, Consulting professionals design, build and implement strategies that can help enhance business performance. They develop specialized expertise-strategic, industry, functional, technical-in a diverse project environment that offers multiple opportunities for career growth. While the specific type of consulting work they do can vary, it generally aligns to management consulting, systems integration consulting or technology consulting. Typically, Consultants work at client sites, which often requires travel.

Job Description:

Accentures Service Management Consultant provides project management and technical expertise to partner with our clients to plan, analyze, design, test, and deploy enterprise scale end-to-end IT Service Management (ITSM) solutions. Service Management professionals can span multiple areas of expertise as they work with different client teams on different engagements.

Key Responsibilities:

+ Lead and/or participate on a team designing, building and/or testing Service Management solutions

+ Develop and deliver strategies and solutions for enterprise infrastructure operations.

+ Thoroughly document all facets of Service Management solutions.

+ Apply Accenture methodology, Accenture reusable assets, and previous work experience to delivery consistently high-quality work.

+ Deliver written or oral status reports regularly to project leadership and/or client.

+ Stay educated on new and emerging market offerings that may be of interest to our clients.

+ Adapt to existing methods and procedures to create possible alternative solutions to moderately complex problems.

+ Understand the strategic direction set by senior management as it relates to team goals.

+ Use considerable judgment to define solution and seeks guidance on complex problems.

+ Manage teams and/or work efforts (if in an independent contributor role) at a client or within Accenture.

+ Support the efforts for constant cross-training and collaboration, as well as mentoring other "future SMEs"

+ Provide overarching management on engagements including leading engagement planning and budgeting; mobilizing and managing engagement teams; defining deliverable structure and content; facilitating buy-in of proposed solutions from top management levels at the client; directing on-time, delivering quality work products; managing engagement economics; managing engagement risk

+ Racking up those air miles will have to wait, as weekly
non-essential travel to client sites Monday through Thursday is currently
suspended. For now, all Accenture business travel, international and
domestic, is currently restricted to client-essential sales/delivery activity only.

+ Please
note: The safety and well-being of our people continues to
be the top priority, and our decisions around travel are informed by
government COVID-19 response directives, recommendations from leading
health authorities and guidance from a number of infectious disease

Basic Qualifications

+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years work experience)

+ Minimum of 2 years of Project Management experience serving as a team lead, technical lead and/or delivery lead

+ Minimum of 2 years experience with complex IT Service Management (ITSM) engagements including process, tools and/or organization transformation for clients across all industries

+ Minimum of 2 years of professional experience in 3 of the following areas:

+ Infrastructure Automation, including:

+ IT teams in identifying and executing automation opportunities

+ Infrastructure-as-code, orchestration of scripted processes, and/or containers

+ Use of agile approaches to create and execute automation initiatives

+ Service Management Transformation

+ Cloud Operating Model

+ ServiceNow, Service Assurance Toolsets such as ServiceNow,BMC,Jira etc

+ IT Service Management (ITSM) principles, ITIL guidelines and how operations automation helps improve ITSM processes

Preferred Qualifications:

+ Previous Consulting or client service delivery experience

+ Consulting or Industry experience in developing roadmap for an overarching Enterprise Service Management strategy

+ Personnel development experience (hiring, resource planning, performance feedback, etc.)

+ Financial forecasting, budgeting and tracking

+ Experience with Business Case creation

Professional Skills Requirements:

+ Excellent communication skills (both written and oral with am emphasis on presentation)

+ Strong interpersonal skills

+ Ability to be flexible and work analytically in a problem-solving environment

+ Attention to detail

+ Strong organizational & multi-tasking skills

+ Strong analytical skills and thought processes

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Equal Employment Opportunity Statement

Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Accenture is committed to providing veteran employment opportunities to our service men and women.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Requesting An Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.

Other Employment Statements

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.


Posted: 2020-11-09 Expires: 2021-02-12

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Service Management Implementation Consultant - ITSM - NE

New York, NY 10176

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