6 days old

Service Management Infrastructure Manager - NE - ITSM

New York, NY 10176
Join Accenture and help transform top organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture and make delivering innovative work part of your extraordinary career. Accenture Operations delivers continuous, rapid fire innovation and new business capabilities that meet and redefinethe needs of the digital era. Youll help our clientsincluding 94 of the Fortune 100 and governments around the worldtransform their technology infrastructures using resources that range from cloud, data centers and workplace to networks, security and managed services.

Working closely with our clients, Consulting professionals design, build and implement strategies that can help enhance business performance. They develop specialized expertise-strategic, industry, functional, technical-in a diverse project environment that offers multiple opportunities for career growth. While the specific type of consulting work they do can vary, it generally aligns to management consulting, systems integration consulting or technology consulting. Typically, Consultants work at client sites, which often requires travel.

Job Description:

Accentures Service Management Managers provide project management and technical expertise to partner with our clients to plan, analyze, design, test, and deploy enterprise scale end-to-end IT Service Management (ITSM) solutions. Service Management professionals can span multiple areas of expertise as they work with different client teams on different engagements.

Key Responsibilities:
Lead and/or participate on a team designing, building and/or testing Service Management solutions
Develop and deliver strategies and solutions for enterprise infrastructure operations.
Thoroughly document all facets of Service Management solutions.
Apply Accenture methodology, Accenture reusable assets, and previous work experience to delivery consistently high-quality work.
Deliver written or oral status reports regularly to project leadership and/or client.
Stay educated on new and emerging market offerings that may be of interest to our clients.
Adapt to existing methods and procedures to create possible alternative solutions to moderately complex problems.
Understand the strategic direction set by senior management as it relates to team goals.
Use considerable judgment to define solution and seeks guidance on complex problems.
Manage teams and/or work efforts (if in an independent contributor role) at a client or within Accenture.
Support the efforts for constant cross-training and collaboration, as well as mentoring other "future SMEs"
Provide overarching management on engagements including leading engagement planning and budgeting; mobilizing and managing engagement teams; defining deliverable structure and content; facilitating buy-in of proposed solutions from top management levels at the client; directing on-time, delivering quality work products; managing engagement economics; managing engagement risk
80% travel required ( Mon - Thurs)


Basic Qualifications

Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years work experience)
Minimum of 4 years of Project Management experience serving as a team lead, technical lead and/or delivery lead.
Minimum of 4 years experience leading complex IT Service Management (ITSM) engagements including process, tools and organization transformation for clients across all industries.
Minimum of 4 years of professional experience in 3 of the following areas:
Infrastructure Automation, including:
IT teams in identifying and executing automation opportunities
Infrastructure-as-code, orchestration of scripted processes, and/or containers
Use of agile approaches to create and execute automation initiatives
Service Management Transformation
Cloud Operating Model
ServiceNow, Service Assurance Toolsets
Possess an understanding of IT Service Management (ITSM) principles, ITIL guidelines and how operations automation helps improve IT services and ITSM processes
Possess an understanding of Service Management toolset such as ServiceNow, BMC, Jira etc.
Experience reviewing and recommending Service Management process, governance, organizational and platform models, tool selections and application integration options.

Preferred Skills:
MBA or MIS advanced degree
Previous Consulting or client service delivery experience.
Consulting or Industry experience in developing roadmap for an overarching Enterprise Service Management strategy
Personnel development experience (hiring, resource planning, performance feedback, etc.).
Financial forecasting, budgeting and tracking
Experience with Business Case creation
Professional Skills Requirements:
Excellent communication skills (both written and oral with am emphasis on presentation).
Strong interpersonal skills.
Ability to be flexible and work analytically in a problem-solving environment.
Attention to detail.
Strong organizational & multi-tasking skills.
Strong analytical skills and thought processes.
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture (i.e., H1-B visa, F-1 visa (OPT), TN visa or any other non-immigrant status).Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.Equal Employment OpportunityAll employment choices shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state or local law. Accenture is committed to providing veteran employment opportunities to our service men and women.

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Posted: 2019-09-13 Expires: 2019-10-13

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Service Management Infrastructure Manager - NE - ITSM

Accenture
New York, NY 10176

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