29 days old

ServiceNow Business Process Consultant

Cleveland, OH 44101


The Business Process Consultant will be part of an Accenture team and will be accountable for delivering Industry Best Practice guidance working with customers to achieve their business outcomes in ITSM (IT Service Management). This role will lead all process changes aspects of the project/solution delivery and maintain trusted advisor status with the customer throughout the engagement. The BPC will be accountable to work with and advise clients on managing the business change required within the clients organization. Strong interpersonal skills, a customer focused approach and an ability to work with cross-functional teams is required to be successful in this role.







For now, all Accenture business travel, international and domestic, is currently restricted to client-essential sales/delivery activity only.







Please note: The safety and well-being of our people continues to be the top priority, and our decisions around travel are informed by government COVID-19 response directives, recommendations from leading health authorities and guidance from a number of infectious disease experts.





Basic Qualifications:





+ Minimum 5 years consulting experience in ITSM related process and tool implementation projects.



+ Minimum 5 years experience in process definition, improvement and re-engineering.



+ Minimum 5 years experience developing requirements documentation, project artifacts and process documents.



+ Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associates Degree, must have minimum 6 years work experience)



+ ITIL v3 or v4 Managing Professional or Strategic Leader Certification



+ Agile Scrum Product Owner Certification



+ Business Process Management (BPC) training/certification









Preferred Qualifications:





+ ServiceNow CSA (Certified System Administrator) and ITSM Fundamentals Certifications.



+ Demonstrate excellent communication skills both verbal and written and presentation and facilitation skills.



+ Advanced MS Office skills (Word, Excel, Visio and PowerPoint)



+ Extensive experience in process management competencies.



+ Proven ability to work independently and as a team member



+ Strong experience in requirements gathering, story writing, test plan development and working on projects using agile methodologies and best practices.



+ Desire to add value to the client and Accenture above and beyond the role



+ Proven experience identifying solutions that align to ITIL best practices including defining and deploying future state ITSM Process for clients aligned to the ServiceNow platform.



+ Demonstrated ability in consulting engagements providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems by focusing on providing options which identify the pros and cons of those options and the risks and impacts of each option.









All of our consulting professionals receive comprehensive training covering business acumen, technical and professional skills development. You'll also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.







What We Believe



We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.







Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here (https://www.accenture.com/us-en/about/inclusion-diversity/us-workforce)







Equal Employment Opportunity Statement







Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.







All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.







Accenture is committed to providing veteran employment opportunities to our service men and women.







For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement (https://www.accenture.com/\_acnmedia/Careers/PDF-9/Accenture-Annual-Policy-Statement-Regarding-EEO-2018-Applicant.pdf)







Requesting An Accommodation







Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.







If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email (https://www.accenture.com/us-en/contact-us) or speak with your recruiter.







Other Employment Statements







Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.







Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.







Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.







The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.







Unless expressly indicated, this role is not open in the state of Colorado.


Posted: 2021-04-09 Expires: 2021-05-30

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ServiceNow Business Process Consultant

Accenture
Cleveland, OH 44101

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