18 days old

Short & Long Term Disability Claims Team Lead

San Antonio, TX 78284

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

The Claims Completion Team Lead will be responsible for a team required to meet service level agreements, supporting a large Group Insurance Business contract. The Team Lead will support in providing subject matter expert experience to ensure the success of their team to provide exemplary customer service when processing Short Term and Long Term (STD & LTD) disability claims in a timely and accurate fashion. The Lead will be able to lead the team with supporting the process, independently assess, analyze, and render the appropriate claims decisions on STD LTD claims as directed by the clients standards.

Key Responsibilities:

+ Able to communicate with a variety of constituents with limited guidance and able to learn and transact using the clients systems

+ Coach and lead the team to communicate clearly and concisely to influence return to work, discuss terms of the certificate, and the basis of payment non-payment

+ Work effectively with the team to accomplish training goals, take actions that respect the needs of others in the organization

+ Accountable for the training of associates on attempts to obtain missing information on Short-Term and Long-Term Disability claims to include outreach to physicians, claimants and employers via email, fax, or phone for missing information

+ Identify gaps in training plans to keep trainees on track and meet all project timelines

+ Support training methods to assess, analyze and render appropriate claims decisions utilizing clients documented process

+ Responsible for service levels for all team members, which can be multiple SLAs or KPIs

+ Ensure team is successful in how to articulate and document their rationale for claim direction, provide exceptional customer service either over the phone or through email

+ Provide leadership updates and progress reports on training curriculum

+ Utilize tools independently and accurately to identify work to be completed

+ Provide the team feedback

Basic Qualifications

+ Minimum 5 years of experience in disability claims processing

+ Minimum 3 years of experience in leading a team of 10 or more resources for an extensive time period

+ Minimum 2 years of experience in a client facing role

+ Minimum 1 year of Strong MS Applications experience (Word, OneNote, Excel, MS Project)

+ Minimum 1 year of reporting experience using Excel including Pivot Tables, Charts & Macros

Preferred Qualifications

+ Bachelors Degree

+ Experience in a BPS environment to include understanding of managing to client SLAs

+ Experience in managing multiple processes

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture. Equal Employment Opportunity Statement Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture is committed to providing veteran employment opportunities to our service men and women. For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement Requesting An Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter. Other Employment Statements Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.


Posted: 2021-02-10 Expires: 2021-03-12

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Short & Long Term Disability Claims Team Lead

San Antonio, TX 78284

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast