3 days old

SMB Customer Service Associate

Denver, CO 80238

Accenture Flex LLC offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and DiversityIncs Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Role Overview

As an SMB Customer Service Specialist, you will manage customer interactions to increase customer satisfaction and improve service quality. As a member of Accenture Flex, the Specialist is primarily responsible for providing Customer Care solutions according to the Service Level Agreements and the quality and quantitative standards set, by ensuring that the complex customer care needs are resolved in a timely fashion.

As an SMB Customer Service Specialist, you will help support and expand Accenture clients self-serve advertising customer base. You will demonstrate the value of Accenture clients advertising solutions and provide pre- and post-sales support for all self-service products. The team will conduct chat and email support for small and medium size companies that advertise for our social media client. You will provide specialized product and tool support for the clients pixel advertising products to improve their experience and drive higher spend.

The role includes some or all of the following key responsibilities:

Sense of achievement providing excellent customer service in an inbound customer contact environment

Fulfilling work satisfying customer expectations in a way that also complies with best practices

Demonstrating empathy by listening attentively to customer concerns.

Maintaining high customer satisfaction ratings and adhering to service level agreements

Professional development attending comprehensive paid training from 2 to 4 weeks upon hire

Extensive post training coaching and support for up to 3 months

Flexibility to select your assigned schedule every month based on your performance

Basic Qualifications

Minimum High School Diploma or equivalent

Minimum 1 year of customer service experience

Minimum 6 months of experience with chat and email

Preferred Qualifications

+ Bachelors Degree

+ Familiarity with online advertising products and digital media

+ Experience in providing technical support and basic technical troubleshooting to users or businesses

+ Experience providing Business to Business Support services with emphasis on online advertising sector or social media

Professional Skill Requirements

Passionate about providing high quality customer support

Excellent verbal and written communication proficiency with high attention to detail

Ability to focus in a dynamic work environment and thrive while responding to evolving product inquiries

Exceptional grammar and typing accuracy skills

Ability to prioritize tasks and work independently

Great judgement and ability to problem-solve both with peers and independently

Flexible work-hours: full-time, weekends, and late nights as needed

Excellent listening and interpersonal skills

Excellent troubleshooting and problem solving skills

Good computer skills

Dedication to continuous improvement and customer service excellence

Professional customer service skills: solutions mindset, helping nurture passion for the customer and customer experience

Flexible and quick learners, able to adapt to continuously evolving client needs and product updates.

Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.


Posted: 2020-01-15 Expires: 2020-02-14

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

SMB Customer Service Associate

Denver, CO 80238

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast