5 days old
2018-08-102018-09-09

Software/Application Technology Support Associate Manager (Multiple Positions)

Boston, MA 02133


Position Title:





Software/Application Technology Support Associate Manager (Multiple Positions)





Responsibilities:





Software/Application Technology Support Associate Manager (Multiple Positions) (Accenture LLP; Boston, MA): Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution. Support incident, issue and outage management, investigation, and restoration. Monitor systems and trends, and prevent occurrence of incidents, problems, errors, and improve overall performance. Schedule, track, and facilitate acceptance of changes to the production environments by using the applicable processes. Operate IT production services according to management protocols and Service Level Agreements (SLAs). Support the infrastructure Service Management lifecycle. Provide operational support, ensuring production systems and devices are online and available. Analyze and solve moderately complex problems. Understand strategic direction set by senior management and implement methods and procedures set by management.





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Software/Application Technology Support Associate Manager (Multiple Positions)

Accenture
Boston, MA 02133

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