SW/App/Cloud Tech Support Manager (Accenture LLP; Arlington, VA): Accenture LLP has multiple openings for the position of SW/App/Cloud Tech Support Manager in Arlington, VA, and the job duties are as follows:





+ Act as the ongoing interface between the client and the system or application to accurately define the issue, and to interpret and design a resolution.


+ Drive incident, issue and outage management, investigation, and restoration.


+ Monitor systems and trends to prevent occurrence of incidents, problems, errors, and improve overall performance.


+ Schedule, track, and facilitate acceptance of changes to the production environments by using the applicable processes.


+ Operate IT production services according to Service Level Agreements (SLAs).


+ Provide operational support, ensuring production systems and devices are online and available.


+ Identify and assess complex problems, and create solutions that require in-depth evaluation of variable factors to be implemented by the team.


+ Act independently to determine methods and procedures on new assignments.


+ Make decisions that impact the team through regular consultation with senior management.


+ Adhere to strategic direction set by senior management.





BASIC QUALIFICATIONS:


Must have a bachelors degree in Computer Science, Technology, Computer Information Systems, Computer Applications, Engineering, or related field, plus 5 years of progressive post-baccalaureate experience in the IT consulting industry.


Must have 4 years of experience in each of the following:



+ Managing Cloud infrastructure and Cloud Security;


+ Architecting and designing security and compliance requirements, including developing operational framework for IT applications and business practices;


+ Perform security risk and threat assessments leveraging cloud security solutions utilizing Kenna and Tenable for infrastructure and applications;


+ Deploying Client Data Loss Prevention technology across the organization;


+ Utilizing Security Information and Event Management (SIEM), Intrusion Detection (IDS) & Prevention (IPS), Data Leakage Prevention (DLP), forensics, sniffers, and malware analysis tools; and


+ Coordinating quarterly and annual internal audits.





Must have 2 years of experience in each of the following:



+ Creating and managing security groups in AWS and Azure Cloud; and


+ Utilizing ITIL process, Office 365 click to run implementation, Active Directory implementation, and data encryption technology.





Must have willingness and ability to travel domestically approximately 80% of the time to meet client needs.




To apply, please click the APPLY button.






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