10 days old
2018-07-092018-08-10

Team Lead

San Francisco, CA 94103

Join Accenture and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance. Choose Accenture, and make delivering innovative work part of your extraordinary career.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Program Specialist Services professionals provide project-based support services within centers. These professionals support the delivery and execution of our key projects with specialized services.

Job Description

The Operations Team Lead is responsible for daily supervision of a team and includes the management of customer interactions to increase customer satisfaction and improve service quality. Key Responsibilities include:
Operate as a subject matter expert and may be the escalation point for issue resolution and customer escalations
Manage effective internal external client relationships within a defined area of responsibility
Exercise consistent judgment and discretion with work directly related to management policies and the general operations of the business
Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.
May make decisions about the day to day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours
Manage workloads to ensure even distribution of responsibilities and provide development opportunities
Perform and or ensure completion of quality review check on outgoing work e.g., proof data entry, correspondence, and other tasks within immediate team to ensure quality, accuracy, and consistency Identify and assist with development of support materials for team use, e.g., training manuals, job aids, and views in databases
Prepare, analyze and interpret complex reports information and formulate conclusions
Act as technical and functional resource and subject matter expert SME for team members, peers and or clients as assigned
May be accountable for ongoing management of effective client service relationship in one area of the business, by acting as main point of contact for senior client representatives
Anticipate, identify, and assess complex issues problems

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Team Lead

Accenture
San Francisco, CA 94103

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Accenture
San Francisco, CA
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