15 days old

Technical Account Representative (Analyst) - Accenture Security iDefense -Arlington/VA Washington DC Location

Washington, DC 20044
Technical Account Representative (Analyst) - iDefense/Accenture Security

Location: All candidates must be live and be in communicable distance to our Arlington, VA/ Washington DC Office

Join iDefense/Accenture Security and help transform leading organizations and communities around the world. The sheer scale of our capabilities and client engagements and the way we collaborate, operate and deliver value provides an unparalleled opportunity to grow and advance.

At Accenture, were building something great not just an innovative, next-generation threat intelligence platform, but just as importantly were building a culture of innovation and collaboration to transform the broader security landscape.

Job Description:

The Technical Account Representative will be charged with developing long-term relationships with a portfolio of clients, and connecting with key business executives and stakeholders. Account Representatives liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions per customer needs. In conjunction with a supervising client account manager, they develop client accounts to maintain favorable relationship with clients and achieve renewal rate goals.

The ideal candidate will be a technically proficient and innovative security professional who has the ability and understanding to identify client-side cyber threat intelligence gaps and requirements, and map those to iDefense capabilities or product development efforts as appropriate. Candidate will be familiar with cyber threat intelligence techniques and tradecraft, taking the initiative to anticipate and work closely with clients in solving their cyber threat intelligence needs and be familiar with a variety of the field's concepts, practices and procedures.

Key Responsibilities May Include:
Operates as the point of contact for assigned customers
Develops and maintains long-term relationships with accounts
Achieves renewal rate goals as specified by the iDefense Managing Director
Works directly with clients in leveraging iDefense services and capabilities to solve their cyber threat intelligence needs
Makes sure clients receive requested products and services in a timely fashion
Communicates client needs and demands to product management team
Forecasts and tracks client account metrics
Manage projects within client relationships, working to carry out client goals while meeting company goals
Identifies opportunities to grow business with existing clients
Coordinate with staff members working on the same account to ensure consistent service
Collaborates with sales team to reach prospective clients
Service multiple clients concurrently, often meeting multiple, concurrent deadlines
Keep records of client transactions
Some travel required


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Technical Account Representative (Analyst) - Accenture Security iDefense -Arlington/VA Washington DC Location

Washington, DC 20044

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Technical Account Representative (Analyst) - Accenture Security iDefense -Arlington/VA Washington DC Location

Washington, DC

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