9 days old

Trainer Associate

Austin, TX 78703
Flex CL 12 Trainer Associate
Accenture Flex offers you the flexibility of fixed duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNEs 100 Best Companies to Work For and Diversity Incs Top 50 Companies for Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accentures clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address todays biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources.

Job Description

The Payments Trainer Associate coordinates internal training operations for Risk operations and new joiner orientation. Position also promotes a team-oriented environment through people development, strong leadership, continuous improvement, and cross-functional support. In addition, the Payments Trainer Associate will have some Agent responsibilities (approx. 25% of time).
As a Content Reviewer, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients, while making a larger impact on society.

Shifts Available Monday to Friday 7:30 AM-4:30 PM

This is not a virtual/remote role; the work is based at the client premises in the area of Austin, TX depending on team supported. This role requires a distinct level of professionalism. Relocation assistance is not provided.

Duties and Responsibilities
Primary responsibility is to globally organize, coordinate and deliver training for new joiners and tenured agents in according to the specific products assigned.
Build strong relationship with your internal stakeholders and work together with them and your team to make sure all training run smoothly
Making sure all trainees knowledge is assessed at the end of each training period and regularly update training team reporting
Work closely with internal stakeholders to make sure that all training aimed to the roll out of new products, workflows, processes are successfully organized and delivered
Contribute in creating a strong team environment, providing support to the other trainers globally such as building and deliver assessments, review newly created training content and support with internal communication
Develop self, and maintain knowledge in relevant field at all times.
Participate to Internal QA calibrations and add notes in PBR agenda, with limited interaction with the client during external QA calibrations and PBR meetings.
Seek support of CL level 11 and above for every direct interaction with the client
Ensure that training content is kept up-to-date based on client feedback
Work with Training Lead to produce plans to meet training and development needs, and manage training delivery, measurement and follow-up as necessary.
Will dedicate 10 hours a week working on tickets

Basic Qualifications
High School Diploma
Minimum 6 months experience in delivering and facilitating training
Minimum 1-year professional work experience

Preferred Skills / Experience
Proficiency in Microsoft PowerPoint, Microsoft Excel
Bachelor's Degree holder (or equivalent experience)
Prior experience working in an environment of frequent change
Process and domain knowledge
People development and feedback coaching

Professional Skills
Ability to work independently while meeting deadlines
Good presentation & facilitation skills
Creative & critical thinker
Self-motivated, adaptable
Able to inspire and motivate others
Excellent written and verbal communication skills
Strong interpersonal skills
Well-developed analytical skills
Ability to establish and maintain key relationships across both the firm and the Clients organization
Accurate and efficient with very good organizational skills and ability to manage and prioritize tasks simultaneously in high pressure environment
Adaptable to learn new processes, concepts, and skills.
Ability to work in a fast-paced work environment
Enjoying challenging opportunities
Reliable, proactive approach to entrusted tasks

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.
Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
Accenture is committed to providing veteran employment opportunities to our service men and women.


Posted: 2020-07-27 Expires: 2020-08-26

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Trainer Associate

Austin, TX 78703

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