14 days old

Workflow Manager

Chicago, IL 60684

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 469,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

Job Description:

The Workflow Manager role will initially be responsible for leading the Workflow Redesign workstream for a large Business Processing Outsourcing (BPO) transition. The workstream involves an operational upgrade of their workflow system, AWD where the backend database for this workflow tool has been updated, but workflows have not been revised to leverage the new functionality.

The role will require a subject matter expert to lead this workstream. Additionally, this role will also be responsible for leading the strategic decision making process for invest/replace decision for the current workflow capability. Beyond the work for this single account, the person is expected to continue to be the SME for industry workflow tools and their application to the life insurance industry. This person will need technical expertise in multiple workflow tools as well as extremely deep Insurance and Annuity process knowledge. Having this expertise within the Accenture Operations is critical as we grow the Insurance Operations Offering.

Basic Qualification:

+ Minimum of 8 years of experience within a Business Processing Outsourcing (BPO) environment for insurance processing across one or more of the following departments: claims, new business, underwriting, policy holder services, financial services, compliance, mail room.

Preferred Skills:

+ Define processes to facilitate business needs, improve processes, standardize workflows, and adhere to regulation requirements

+ DSTs AWD (Automated Work Distributor) software product suite to administer workflow processes (including AWD Viewstation, AWD Portal, AWD10 Server EnCorr, AWD Fax, AWD Scan, Business Intelligence Reporting, Knowledge Enabler)

+ Advanced skills using Word, Excel, and VISIO to generate lifecycle documents, map data elements, perform data analysis, and create process flow diagrams

+ SQL Query capability

+ LSS Certification

+ Bachelors degree in Business or related field

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Equal Employment Opportunity Statement
Accenture is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation. Our rich diversity makes us more innovative, more competitive and more creative, which helps us better serve our clients and our communities.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Accenture is committed to providing veteran employment opportunities to our service men and women.
For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 (877) 889-9009, send us an email or speak with your recruiter.
Other Employment Statements
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.


Posted: 2020-11-16 Expires: 2020-12-16

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Workflow Manager

Chicago, IL 60684

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