4 days old

Workplace Business Operations Associate Manager - Knoxville, TN

Knoxville, TN 37921

Organization: Corporate Functions/Workplace
Location: Knoxville, TN

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the worlds largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 435,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

People in the Corporate Function career track contribute to the running of Accenture as a high- performance business through specialization within a specific functional area, and grow into internally focused roles by deepening their skills and/or developing new skills within an internal functional area.

Workplace Management and Solutions professionals provide space and service support solutions for all Accenture people and businesses globally, running Accentures workplace as a robust business function leveraging Accentures business and technology strategies.

Job Description
Provide leadership and direction in matters related to facility operations
Plan and manage operations and delivery of services, ensuring operational compliance to policies, budgets and guidelines and review performance against business objectives
Provide leadership, direction, development and employee supervision
Manage relations with internal leadership and stakeholders
Develop and manage relationships with external service providers (review performance against strategy and budget).
Lead Workplace Solutions teams to achieve the appropriate level of external and internal customer satisfaction
Participate in the strategic review of business operations and also ensure execution of Workplace Solutions strategy, policies and goals with a focus on long-term business planning and forecasted Workplace Solutions requirements
Design and implement programs and processes to deliver performance improvements to continually support Accenture's Workplace Solutions strategy, including participating in sharing best practices across teams/locations.
Accountable for the implementation, delivery and quality of a variety of Workplace Solutions customer services activities to include space management, A/V support, onsite event coordination, safety & security, floor operations, facility maintenance, office supply ordering, furniture, fixtures and equipment maintenance
Execute and oversee space reservation requests (assign and confirm space, catering and equipment) and ensure optimal workspace occupancy
Execute and oversee the setup, maintenance and support for workspace/meeting rooms including catering and audio/visual equipment
Execute and oversee the provision of audio-visual support/troubleshooting prior to and during meetings and events as needed
Execute and oversee the stocking, maintenance and appearance of general use areas (e.g., copy room, coffee/vending area, etc.)
Execute and oversee the provision of basic technical support for standard office equipment (e.g., copiers and printers) and coordinate service with other providers (e.g., IT or contractors)
Execute and oversee the provision of support activities related to on-site catering and coordinate service with other providers (e.g., Event Planner or contractors)
Execute and oversee reception services, consisting of greeting/directing employees and visitors, issuing visitor access cards, answering general inquiries, assisting in resolving issues/concerns or directing them to the appropriate resource
Execute and oversee customer retrieval, return and/or destruction of documents, according to archival guidelines. Coordinate with Records Management and other subject matter experts.
Coordinate Location Services activities for a local Workplace team ensuring timely, accurate completion of all tasks according to the current office operations delivery model and operating guidelines.
Use judgment to anticipate customer service needs, resolves non-routine issues and take action accordingly.
Evaluate systems and policies; initiate change when necessary.
Problem-solve by drawing on knowledge of other departments utilizing network of contacts.
Provide advice, guidance and act as a resource for questions from workgroup, customers and leadership.
Prepare daily, weekly and monthly reports and review key metrics associated with the office or workgroup.
Conduct quality assurance checks to ensure service standards are being met.
Review and improve service processes to optimize local service delivery.
Responsible for the correct and timely processing of invoices for Workplace Solutions, including resolving billing issues with vendor and escalating issues as needed.
Monitor budgets, report variances recommend corrective action and provide input into headcount and direct non-payroll plans.
Participate in recruiting activities and employee orientation for location services team Responsible for people management processes, including career counseling, performance management, training development and when/where applicable may handle disciplinary action in accordance with local legislations and rules.
Act as a point of contact for the landlord or external providers and manage regular contract relationships.
Oversee the day to day management of a Workplace commodity, including maintaining key relationships with suppliers and other industry professionals, influencing compliance of the overall commodity strategy and maintaining commodity content on Accenture applications and other communications
Responsible for the correct execution of instructions for security, fire, health and safety and maintain records.
Will be single point of contact for Workplace Solutions in a specific location.
Will act as the point of contact for various Workplace Solutions tools/databases, related to basic technical support and end user training related to the specific location
Will support the development of solutions (process, procedure, initiative) that improve approaches within area of responsibility.


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Workplace Business Operations Associate Manager - Knoxville, TN

Knoxville, TN 37921

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Knoxville, TN

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